Refused to send a repairman until a week after Washer broke. Man came, no tools, did not know how to get front of washer off. Said needed new tub, is leaking. Mumbled, had trouble understanding him. Said would have to order parts. Another week, not fixed, so called, the man ans so RUDE and confused me. Said my fault as I had not called to say the part was in, and I said must be some mistake, this is Extended Warranty, why was I responsible for the part. Said UPS would bring part to my house and I was to pick up the part and carry it into the house. I am 73 yr old, just had surgery on shoulder, cannot pick up the tub. UPS did deliver, at the end of my 1/2 mile lane on county road. I called told them where the washer was located. Several days later, another man came, said to me, after I had been paying all that money to Maytag Extended Warranty, that A & E would not put in tub, so he picked up new tub and left with it. I am here, stranded, cannot go to laundry place, I spent hundreds of dollars on Extended Warranty, and I have laundry piling up, cannot drive due to surgery, cannot lift anything, cannot do laundry. I wasted hundreds of dollars of money for service they so RUDE in denying/