I purchased a washing machine and an extended warrenty My glass door broke so I was set up by Lowes to have someone come to my home to repair the door. It is literaly 2 screws to replace it . Well they never showed up because their scheduler had the wrong address to my home. Tech calls me this morning (rude as well as their customer service dept) and says that he could not find my address and there where of course no notes on the bottom of his work order.He said that he was not coming back today. His office calls me back and I asked them to tell me what address they have on my work order. Of course they had it wrong and they want to blame eveyone else instead of saying sorry and we will make sure that we have someone out there today no matter what. that would be great customer service. When I called them back to confirm my appointment I had told them what my address was and they said that it would not pull up, so she said that she would type the correct address at the bottom of the techs notes to say my correct address. I call them back and they tell me that they can have someone come back out on June 20th today is the 10th. They were no help all they wanted to do was argue with me. Where did the old saying go that said the customer is always right and a prority. I guess A & E Factory does not believe in customer service. I would recommend that no one use or even call this company. They really should go out of business. Maybe they should think about going into a field that doesn't have anything to do with talking or even dealing with Customers needs. Apparently this company's Miassion Statement is who cares about customers. I have called back Lowes and they are setting me up with another company that will respond to my needs better. I will advise everyone to think twice before you call A & E Factory Services for any repairs.

I will be brief as possible. The repairman has been to my house 6 times and I am over a month without a fridge. They have replaced numerous parts and the last time they came I told them that the supervisor at Lowes stated that all they needed to do was say the fridge couldn't be repaired. The tech however wouldn't listen, of course because each time they are getting $150.00 for showing up, and when I told him he couldn't repair my fridge because he had been here six previous times he printed of a receipt. On the receipt he had stated that I refused to let him look at my fridge, however he had removed the cover and the mother board. I told him he could look at it all he wanted but I wasn't going to sign his receipt stating I wouldn't let him look at it. The funny thing is that if I didn't let him look at it how did he leave his tools in my fridge. I have spoken to Lowe's and they keep telling me all I want to here but they still haven't stepped up to the plate and replaced my fridge. It is quite simple they should replace it and then fight it out with the service company. I as a customer have very little leverage to do anything.

I had a scheduled appointment for a check of refrigerator which is subject to recall for 8-12 noon, 5/22/09; at 10:05 a.m., I received a call reporting the service man would be unable to make it, and would not be able to get here until 3 P.m. on the date, 5/22/09. He has not shown up or called and it is now 3:30 p.m. I have spent my entire day now waiting on someone, to no avail.

I forgot to add I spoke with Brandy as well (same ID number). I have sent an email complaint to the main Maytag website. I don't know if it will help, but felt I had to try. I can not stress enough how terrible this company is. Believe me.

A & E factory services. Maytag refrigerator 1 1/2 years old two problems. First problem ice maker 6 months ago. Second problem compressor. Problem noticed Aug 27,2007 technician arrived next day Monday, but since it was the compressor a part not readily carried in their trucks(even though the issue is known according to the technician) the part had to be ordered. I am still waiting for the technician to arrive. The scheduled time on the receipt was Sept 10, but I was told by the technician to call when the part arrived. I could only get the scheduled time changed to Sept 7 8am to 12p. The technician said that I should be able to get an earlier time since I have no refrigerator. Wow that couldn't have been further from the truth. Customer service was a joke. The staff I spoke to have no idea what customer service is. They might as well live on the moon. Erma and Rachael should receive the same treatment for any and all service they need. Well I'm sorry you feel that way, NO, when you say 8a to 12p I expect that the service person shows up. Why should there be 3 or 4 people before me. I have no refrigerator, not my fault. Rachael you are extremely rude and not necessary, a recording could do your job.

I have no idea when the technician will show up between 1p and 5p, maybe. I have no idea if he will fix the refrigerator or if another part is needed.

I will never buy another maytag refrigerator, but most definitely I will never use A & E factory service. Extended warranty never again, I will call whom ever I want not some lame company with no customer service.