A & E FACTORY SERVICE/SEARS

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Category: Home & Garden

Contact Information
1, Newark, New Jersey, United States

Phone number: 9738782459
SEARS.COM

A & E FACTORY SERVICE/SEARS Reviews

zuesman2 May 15, 2010

Cancel appointment

We called A & E two weeks in advance to set up an appointment to fix our icemaker and on the day of the schedule appointment my wife called and reconfirmed that A & E will show up between 1200pm to 0500pm. The nice lady on the phone said everything is on schedule. However, @ 0400pm the A & E rep. called and said that he was running late and will not be at our house till after 0530pm. When I told him why he had to wait an hour before he change our schedule time, he hang up and cancel our appointment. When I call the 800 number to file a complaint the lady reconfirmed that our appointment was cancel by the A & E Tech and we had to wait another week before someone else will come to our house.

MS SHARON KANE September 23, 2009

POOR CUSTOMER SERVICE/IDIOT REPAIR PEOPLE

I PURCHASED A DRYER IN JANUARY 2009. IT TOOK 5 INSTALLERS TO ACTUALLY INSTALL THE DRYER CORRECTLY. THE FIRST PERSON CAME TO HOME AND TOLD ME HE DOESNT DO INSTALLATIONS. THE NEXT DAY HE CAME AGAIN AND SAID AGAIN HE DOESNT DO INSTALLATIONS. THE NEXT DAY TWO MORE GUYS CAME TO INSTALL AND THEY HALF DID THE JOB. GAS FILLED MY HOME AND COULD HAVE KILLED ME AND MY FAMILY. TWO WEEKS AGO THE DRYER CAUGHT FIRE. AGAIN THE A&E COMPANY HAS BEEN UNWILLING AND UNABLE TO COMPLETE PROFESSIONAL OR TIMELY REPAIRS TO A DRYER WHICH I PURCHASED FROM SEARS WHO IS USING A & E TO INSTALL AND REPAIR. A & E HAVE BEEN MAKING FALSE NOTES IN THEIR RECORDS ABOUT THE REPAIR SERVICE VISITS. I AM BECOMING COMPLETELY DISTRESSED BY THIS PROBLEM.