A & E stands for Assholes and Enemies!

This is one of the most pathetic, incompetent, and outwardly hostile company's I've ever come in contact with!

I was misled two times about what time the service technician would show up. He finally showed up 5 1/2 hours after he was supposedly "on his way". Once he arrived, he showed no remorse for the fact I was lied to about his whereabouts and spent no more than 10 minutes at my house. He proceeded to diagnose the problem without even taking apart the dishwasher and said that I would need a new motor.

After he abruptly left my house, I called A & E customer service in order to expedite the particular product. I was informed that this could not be done, and that I would have to wait for the part via the mail.

The part did finally come and a new tech came to my house to install it. Upon closer inspection, he found that the motor was not the problem, it was in fact only a plastic disk that had come loose. He was schocked that the first technician did not take apart to dishwasher to correctly assess the problem.

I was now informed that an emergency order would be placed in the system and that I should call when the part arrives.

I asked the technician for the local branch telephone # and proceeded to call the local service number, which is the most tightly kept secret since Watergate! At this point, I was met by 2 of the most unsympathetic customer service agents the world has ever seen. Their basic attitude was..."let's not review the past and focus on today!" One agent interupted me 5 times, not allowing me to continue speaking about the past, only about the present. Insensed, I called her manager and got the same defensive, unapologetic, and insincere attitude.

This is my story in a nutshell. At all costs, avoid doing business with this company. They are incompetent, unaccountable, unsympathetic, hostile, and most of all deceptive!