Sunday morning my wife and I decided to go for breakfast at the A &W Restaurant in Salmon Arm, BC. We ordered our food and coffee and my wife took our tray over to the station to put cream in her coffee. There was a silver insulated jug there, with a screw top with cream in it. My wife tried to pour the cream but none came out. She then partly twisted the lid and tried to pour it and the whole lid came off spilling cream everywhere. No staff tried to help us, so we managed to clean up the mess with napkins. We sat down to have our breakfast to find that both our bacon and egger and sausage and egger were cold, at this point, my wife started to cry, mostly from embarrassment but our morning out, (which we have few of together), was completely ruined...we did eat our cold breakfast, and as I finished my coffee, could see that the cup I was drinking from was dirty...I was offered another cup of coffee, which I declined. This is probably the worst, eating-out experience my wife and I have ever had, and will not return.

This place breaks most every rule a food establishment should have. Filthy staff, mixed up orders, rudeness and obscenities. Complaints go unnoticed. Drug use by staff. Pets allowed in store by staff family. Personal phones call by staff on duty. Verbal assaults, etc.