After purchasing a Kenmore elite side by side counter depth refrigerator from Sears, in Triangle Town Center in Raleigh, NC on 4-24, 2010, I had to go to Sears to get them to authorize a repairman from there Blue Team to come to my house to fix a faulty ice bin on 4-21-2011. The repair man from A nand E factory service who came was very nice and proceeded to fix the problem. We asked him to replace the water filter while he was there and when he pulled the fridge from the wall, we discovered water damage to the tile floor. He told us that the people who originally installed the water filter when the fridge was delivered installed it incorrectly. As of now, we have no mold problems as a result of this poor installation, and hope none appear in the future.We paid for a new water filter but no other compensation was given. The service call was free as the ice bin was just extremely stuck, not broken and the repair took about 3 minutes. The Blue Team is not what it is marketed to be...after going online and chatting about my problem, I STILL HAD TO DRIVE ALL THE WAY BACK TO THE MALL AND TALK TO A SALES PERSON WHO THEN HAD TO CALL THE BLUE TEAM TO AUTHORIZE THAT I REALLY DID NEED A SERVICE CALL TO FIX MY ORIGINAL PROBLEM.the online person wanted to send me a free part to put on myself...but the ice bin was tuck in the door of the freezer side and could not be removed!!! I will not be buying anymore appliances from Sears because of this incident.Since A and E factory service is the Blue Team, I am not happy with the original installation of this refrigerator.

About two weeks ago our Maytag clothes washer stopped working. We called A & E and they sent a technician who arrived, inspected the unit, and ordered a part. He said when we received the part we should call back the 800 number and they would send someone to install it.

I asked for his name or ID # but he refused to give it to me. The part arrived the next day. I called the 800 number and a couple of days later another technician arrived to install it. This technician did give me his name and ID #. He said that the first technician was totally wrong and it needed a different part which he ordered. It arrived the next day and we called the 800 number to have someone come and install it. Someone was supposed to come on a Saturday between 8 AM and 5 PM. I was home, next to the phone, the entire day. Shortly after 3 PM I called A&E to find out where this guy was and when he was coming over. The lady on the phone said she would be sending him a message to call me. I heard nothing so I called again at 3:45 PM. They said they would send the technician another message to call me. He never called so I called again at 4:30. Same story. Finally I called at 5 PM and spoke to the A&E person who said that the technician had reported that we were not home when he called and that since we were the last call on his route he was through for the day and going home. This was clearly not true. He never called and he never showed up. And how can he say that we were not home when he had been getting three messages from A & E to contact us. I will have to call Monday morning to set up yet another service call. I will also call the management of the store from whom I bought these appliances and tell them that I will never purchase another appliance from them if they use A & E for their warranty service. I also intend on writing a review of A & E's dismal performance for websites where consumers go to learn about providers of goods and services. I will also submit a complaint to Better Business Bureau.

My maytag washing machine had broke after only a year and a half. maytag told me to have a and e fix the machine. the 1st tech that came out cleaned the pump and charged me $137, he told me that it was fixed and left, he never even bothered to check. it was still broken. the 2nd tech that came out told me that it was beyond repair and i should just go buy a new washing machine. I called yale appliance where I had bought it and they came out for $149 and told me that every part was covered and will be order and they will fix it. I called A and E 10 times already and they do not care, they keep telling me that someone will call me back, no one ever does. I am sooooo frustrated

Add my name to the huge lists of complaints against this Sears owned factory appliance service. Date for repair, time for repair or supervisors in local center either do nor answer call, or holding time on phone more than 18 minutes until THEY hang up. Contracts are simply not worth the paper printed.

I have the same complaint as the other posters: crap customer service and crappier technicians who are clueless. My Whirlpool fridge gave out. the freezer side worked but the fridge side didn't. Even though i had read bad reviews about A & E from other websites, i had no choice but to call because i didn't know if this was a warranty item or not and Whirlpool only contracts with A&E, so I had no choice.

Trip #1: young, inexperienced tech comes to the house and quickly sumerise that the computer card that controls the thermostat doesnt work and is causing the thermostat to malfunction. Its not a warranty item and he doesnt have the part so he'll have to order it. Told him no thanks, ill go buy one myself and i did for $20.00 cheaper than what he wanted. Charges $65.00

Trip #2: called him back to install the computer card. Charges me $100 for 10 minutes of work. Must be nice.

Trip # 3: Thermostat works for a day then goes out. Same kid comes back. tells me frost buildup was a result of him not defrosting the fridge before he replaced the card. Told him i wouldn't pay since he was supposed to have got it right the second time.

Trip #4: Called again because thermostat froze up within a day. This time old unfriendly tech came to the house but at least he knew what he was doing because he said the problem was the thermostat itself not the computer card. He replaced that and again i said i wouldn't pay because they should have gotten the diagnosis right the first time.

The customer NO-service people are a bunch of temps probably working out of their house and they refuse to connect you to a supervisor. They think good service is scheduling you within 6 days, while you get to keep your cold goods in an ice chest. And no problem, ill just take several days off from work because you cant seem to narrow down your arrival time closer than "some time between 8a-5p".

Tip: On the third and fourth trips, i demanded they schedule me within the next day. Unfortunately, i had to raise my voice because thats the only thing they understand. Also, A and e sucks. They are in business only because Whirlpool and maybe some other knuckle head companies contract them out. I will NEVER buy another whirlpool appliance again.