Had a refrigirator that required a defrost unit repair on the freezer. Was under factory warranty. A and E tecnician came to repair on a Friday. Installed new part. He told us he was in a hurry and that the unit should start cooling in about 15 minitues and if it didnt call the 800 number and they will return. After 15 minutes not only did the freezer not cool, but the refrigirator shut down. Called the 800 number and was told someone would be out to complete the repair on Monday. Monday came and went with no technican. Called the 800 number and was told they would not return because the repair was complete. After I explained to them that not only did they not complete the repair but they broke the unit worse, I was told that all they do is put in the parts, they dont garauntee the part they put in will work!

LET ME REPEAT THAT... ALL THEY DO IS PUT IN THE PART, THEY DO NOT GAURANTEE WHAT THEY DO WILL WORK.