I made an online purchase if $3900 for a printer. THe printer nevere arrived adn I did not get a straight answer for a number fo weeks until they finally admitted it was backordered and did not know when it would come in. In the meantime they shippoed me a 6 ft. cable and used that as justification for charging my credit card over $3900 since they "partially" shipped my order. I am now trying to retun teh cable and that is its own nightmare. Do not deal with these people.

I ordered an HP printer cartridge and wanted a genuine HP product. When it arrived, it turned out to be an off brand equivalent. Reviewing the website page from which I ordered, it pictured a genuine HP cartridge, but in fine print beneath, it indicated the product was not actually an HP, but a Premier brand equivalent. In a hurry to order, I did not notice this disclaimer, and while I suppose this is not illegal, it is not something any reputable merchant would do. Also, I selected free shipping, yet I was charged $17 plus to ship a 3"x2" box weighing well under a pound by UPS ground 3rd priority (which took 6 days to ship) and a total of 10 days to arrive after ordered. After calling to complain, I was given a refund for shipping, but I wonder how many people don't notice those extra shipping charges on their credit card bill. It was interesting to notice that none of the order confirmation emails and invoices that they provide list the charges for the order. As a result it is impossible to verify them. I will never order from this company again.