I only wish all of these complaints were posted prior to my research on A Plus Van Lines back in July 2008 - it would have saved me a lot of headache, money and furnishings. As a public service I decided NOT to take their settlement for my damaged goods which amounted to $108 and an agreement to NEVER speak publicly about my settlement (the items damaged and destroyed totaled more than $7, 000). Instead I decided to voice my opinions on every complaint site available to me in an attempt to save others the trouble of dealing with this company.

Since I was moving some very valuable inherited items I opted to use their 'professional' packing service at a cost of $400 to 'professionally' pack those items. Out of the 7 large items THEY packed...3 were damaged and 1 was completely destroyed. In addition to the furniture, my boxes were damaged, crushed, destroyed. 7 boxes were a complete loss. They even 'repacked' 3 of my boxes.

Like the others that complained, I too was charged extra to actually ship all of the items that they included in the quote. I paid an additional $500 for the 'additional' cubic space - however we had to leave off the truck the entire patio furniture set that was included in the quote. They wanted an additional $900 to put that on the truck? This company makes a lot of promises. Melanie, who claimed to be the manager, was AWFUL to work with and provided nothing I would call customer service.

As my items were being unloaded from the truck I could tell there were problems and I immediately called Melanie. She actually told me now that I had made the final payment she would no longer speak with me and that I would have to contact the claims department from now on. She said A Plus Van Lines had no further obligation to deal with me. I will always regret being the one who made the decision to use this company.

I have a similar complaint with this company. They showed up and double the price of our move. Then they left 1/4 of our belongings behind, saying they couldn't fit it on the truck and I would have to purchase a whole new truck. We lost so much money. They took over 2 weeks to deliver and were missing for several days, the dispatcher said they hadn't heard from the driver. When I finally got my stuff, the night before thanksgiving, much of it was damaged. The driver was so mean and disrespectful to me, and when he finally arrived at my house he demanded I order him and his labor ready men 2 pizzas. Horrible horrible company. I would give anything to go back and not pick them to move us.

Buyer beware of A Plus Van Lines! Please do not use this moving service.

We received an estimate for a move of my mother-in-law (a simple move of 250 miles). I would have done the move myself but there was a piano involved. They called my mother-in-law to get an inventory, which my mother-in-law provided.

When the movers arrived, they claimed that the cubic footage was much more than estimated. The irony is that the moving company had estimated the cubic footage to begin with, and that we in reality had 10-20% FEWER items than had been originally inventoried. The items that were to be moved were of a STANDARD SIZE (queen size bed, chest, etc.) and thus could not have been oversized. As a result, they wanted an EXTRA $700-$1000! The movers themselves ACKNOWLEDGED that this company REGULARLY DOES THIS TYPE OF THING (vast underestimate).

I immediately canceled the move, but of course they have your deposit.

I've learned my lesson. Don't be scammed by these people.

The agent Felipe said 7-10 days to move 40 boxes from Fla. to Ca. for my 86 year old mother. After a dozen conversations, today I was told it would be at least 1 month before delivery by Melanie(claims to be manager). They have told my brother and I anything to get us off the phone.

Filling complaints with FTC, Better Business Bureau, State, and taking them to court!!!

Do not use them.