This company was advertised in the Flyer mailed to our home. {possible mail fraud} He stated he was family owned/operated. { we found out the only family member was himself.} Because he was, we would receive hands on operation, unlike other pool company's who used subcontractors. Not till the end of the construction did we learn that he had subcontracted the whole pool out to subcontractors, who were never listed on the building permit, thus perpetrating the lie, of family members, and not supplying us with a list, as required by fl. st., and city codes.
Problems arose, with these subcontractors, who performed shoddy work, that this man refused to correct. The only time we saw him, or heard from him, was when he wanted more money, even though he was not intitled to any. When we refused to comply, all work stopped. He refused to correct the damages, refused to respond to phone calls, until we submit another check.
The gaul of this man went so far as to threaten me on the phone, with more damages to our pool, he would delay the construction, and should we hire another company he would come onto our property and drain the pool. He also said should we take him to court, he would drag the matter out, so far 4 years have past, cost us more in lawyers fees, then what we paid for the pool.
We thought we had the matter straighten out, after many unreturned phone calls, failed appointments. when he left, he did not do the grading, hand rails not installed to the spa and pool, no structural inspection of hand rails, coping bricks damaged.
To date this man has operated the company under,
A-Quality pool - A-Quality pools - A-Quality pool inc. A-Quality Pools inc. - - A-Quality pool Services - A-Quality pool & Spa inc. - A-Quality pool Supply & services - One A Quality pool, and has now aquired a new company name to continue this scam, under Southern Excavating Service LLC.
He failed to register all of the variations mentioned above with the D. B. P. R. or Fl. Division of Corp.
When we filed a complaint with Consumer Protection, there were 4 other complaints as well, with pretty much the same problems. When we filed with the D.B.P.R. ther was another person, who filed as well.
So far all have resulted in nothing. The state Attorney says this is a civil matter, The attorneyGenerals office says it criminal. The attorney General's office instructed us to file with, Dacs, Economic Crimes, and several more, but still no one has done a thing to this man, it's as if he is above the Florida laws, or paying some one off to ignore our complaints.
We would advise anyone who is contemplating this man Mr. Robert Grosso # CPC1456781 or his new company to re think your decision. This man has committed fraud, breached our contract, left us with damages, lied under oath on his deposition, and seems to think no one will hold him accountable for his actions.