Call 866-594-4537 to complain but be prepared for a long wait (my wait was almost 15 minutes but I was determined to get thru). A CSR will come on the line reading from a script. You have to dig in your heels and stay adamant about requesting a refund. I also stated I was returning the package once it arrives, unopened.

At first the CSR said they'd only sent the initial bottle and that's what I was being billed for. Then she admitted a second bottle was on its way. I asked why they would bill for something I never asked for and was told I had an account with them! I told her I wished to cancel my so-called account. I asked when the shipment was expected to arrive and she said "someday soon"...

They told me to call back in 3 business days to await further instructions and that if I return the box unopened, it will prevent me from getting a refund (?) Hello? If they don't, then it's fraud!!!

My total charges were $83.18, $2.00 and $1.95 deducted from my checking account today. I told the girl she should work for a different company as Pure Berry Max is totally unethical.