After an accident, A1 was the first to appear at the crash scene to help. I spoke to my insurer who confirmed that A1 can tow my car for repairs to the panelbeater. But that is not what happened. They towed my car to their own yard. It is now two days after the crash and my car has still not been delivered to the panelbeater! To make things worse, someone stole all the cash in my wallet which I forgot in the car. I still plan to contact them about the theft issue, but it seems they can't manage or administrate themselves. Now the insurance wants to know who is going to pay for the tow of the car from A1's premesis to the panelbeater! It won't be me!