I found this company online, as I was looking for a minibus for our family holiday. We sent our details through back in February it's now June. I received an email in February stating *** In order to confirm your booking, please fax a copy of your driving licence and one other form of ID (such as passport, utility bill, bank statement etc...) to 0116 268 0978 begin_of_the_skype_highlighting 0116 268 0978 end_of_the_skype_highlighting or email a scan of it to [email protected] *** We contacted A1 National van hire on several occasions as we were concerned that we haven't had any further correspondence and was concerned as we haven't actually got a confirmed booking, we also needed vehicle registration number for our ferry crossing. Every time you contacted these jokers, they would put you on hold with no explanation and keep you waiting. They advised us that they haven't got this 17 seat minibus and it would be out-sauced to another company and we didn't need a reg. As my holiday is a month away and i'm responsible for 13 other people I called them and told them not to continue with the booking!!... The BOY I spoke to was very abrupt and displayed no customer service skills. His attitude was appalling. As he had our credit card details he said he would take the payment from my card without authorization. This only added to my concerns. I contacted trading standards and canceled my cards. I called them back and spoke to Paul Harding if that was his real name. I asked to speak to a manager, he said I am the manager on this occasion FISHY!! I asked him who was the manager for this company and the owner which he wouldn't give me!!!... I advised him if he wants to take me to court I would gladly see him there to fight my corner. He said I would strongly advise you not too do that as we would win and you would have to pay all the court costs... I am now using a reputable company and can look forward to my holiday... NEVER USE A1 NATIONAL VAN HIRE!!!

Disgusting company with next to no customer service skills - how diificult is it to answer a phone or respond to an email. Having progressed a booking (diificult in itself) I discover that the fee due to Europcar is significantly higher than the quote I booked with and the highly publicised unlimited mileage guarantee is a sham as I have a mileage restriction (that will cost me surcharges if I exceed - which is likely).

A1 are refusing to acknowldge matters, let alone issue a refund despite their error.

Currently attempting to regain monies via Trading Standards.

This company really ripped me off! I could write an essay on the amount of things that went wrong, but put simply they provide an awful service (wrong van, wrong times etc) and have taken over £150 out of my account than was agreed in the contract. They do not have any sort of communication skills, do not return calls or emails. I am reporting this company to trading standards, and having to get my lawyer to write them a letter as their service is a disgrace and should not get away with what they are doing!

I booked a 9 seater minivan for a day trip for my daughters birthday and her friends. I was quoted £115.99 for 1 days hire. AFTER I had sent copies of my license and proof of address, they rang me to say that the vehicle was not available, the booking was canceled and there would be no charge to my debit card. I obviously then made other arrangements. However, on the day of the trip, a 17 seater minibus was delivered to my home!!! They had booked the vehicle for 2 days hire at a cost of £179.42 with a total of £429.42 to be debited to my account. All without my knowledge or consent!!! Ive contacted them but without response. If/when the money is taken from my account I will be taking legal advice. They are obviously taking advantage of the debit card system. Incidentally, I also tried to get help from the vehicle providers, Europcar.com, but they don't want to know.

These guys are a complete shambles! They debited my account without any authority and have provided a follow up service of nothing but excuses and poor communications. none of my calls have been returned and every time I call they claim to be trying to arrange a refund, but it's more than clear that I'm being lied to! A company of Asian men, who all have the surname of Smith?????I don't think so. It's a couple of guys who are running a scam (in my view)... I have reported their scam to trading Standards and have no doubt that they will be held to account for their illegal activity. Very poor, is an understatement...Feel free to e-mail me if you want more information as I do not want you to get ripped off.