I have called and talked to customer service department and talked to 4 people that I could barely understand in a matter of a week, which one hung up on me when I insisted to talk to a manager or supervisor. I have a HP under warranty with reciept that is dated November 25, 2006. They are telling me it is not under warranty and they will not send me recovery discs unless I pay for them. I brought my comp;uter to CompUsa to fix it and they changed the os board which was bad but they need the recovery discs to restart the machine. The D drive was deleted and can not recover itself.
The customer service department wanted proof of my warranty which I faxed the reciept 3 times already and they have yet to find all my copies of my reciept that I have faxed to them and theykeep telling me to call back in a few days. I will never buy another HP and I encourage everyone I know not buy an HP product.