I have been a long time customer of AAA. Recently, I had them requote my auto insurance coverage. While on the phone they quoted me an annual policy with $19 monthly premium. I was very surprised by this quote and had them check it 4 times while I was on the phone. I even asked their representative if he had seen a quote so low like this before. He claimed he had and that I had several discounts that reduced the premium. Then I had them email me the quote. They did and I have a copy of the email but it states that my policy is a $19 annual premium.

After following up with their customer service management at their corporate headquarters, I had them review their quote and the recordings of my call. They apologized for my inconvenience and thanked me for identifying a software bug in their system, but "there is no such thing as a $19 annual policy and that I should have known this. They asked me what I wanted them to do. I told them that I would like to stand behind their policy since it was their system that provided the quote. They told me, "I'm sorry, but we just cannot do that!"

This is ridiculous. A company that will not stand behind their own system or the quotes that they provide to their customers is COMPLETE FAIL! What good is any quote that they provide to a current or future customer by their system if they are not willing to back it up?

Aren't there insurance or trade regulations that protect consumers from this? This is exactly why "bait and switch" is an illegal selling practice.

AAA has aweful service when filing a claim. DO NOT SIGN UP your policy with them.

First, it took 30 days to cut me a check on my accident.

They never answer calls directly, but send you to an answering machine. Then they often wouldn't even call back.

Per their system, they kept transferring my account to different people in different departments so 4 different people handled my claim. I was never sure who was in charge...hence, no one at AAA really takes responsiblity.

Their adjustment was low and didn't include my A.C., Powersteering, trim package, low engine miles, stereo. They assured me that they would readjust it and "cut me a new check after my settlement." When they readjusted my car value and added in all the extra features, they changed the quality downward on paint, interior, and engine so I ENDED UP OWING THEM MONEY!

I am switching my company and will never do business with them again.

I had an accident on December with one of AAA clients. First one I reported the accident they will not call my witness because "they needed a police report". I sent the police report by fax and they never contact me. I have to call for three days until somebody will even look for the fax. Then, when they had the report my adjuster tried to tell me that some numbers in the police report said that my inexperience was one of the factors that make the accident and that i should take 50% fault. When I said not and that they should contact my witness she did and then change her mind but that they will only pay 80% of the damage. I had to accept that, but I toll her that they should contact me to get the estimate of the damage before the 14th... I told them the 7th or something like that. The people making the estimate never contacted me because they gave them the wrong number, so it took 1 month before somebody even looked at my car. After they did the estimate it took AAA 2 weeks and a half to contact me to tell me that it was a total. In those two and a half week I had to call them every other day so they will extend my rental car... that was totally annoying.

After they told me how much they were going to give me for my car, they call me the same day just to take the car and the tittle away and also the rental car. It was the only time that they care about my claim and because they didn't want to spend more in the rental and they wanted to take my car.
In all this time, they were really mean and the customer care was horrible. I have never been in an accident before, but I hope this is not the way all the companies treat people because it was complete awful.