Dishonest owner. Advertises 100% complete satisfaction. Damaged my vehicle but refused to make it right. Rated F with the Better Business Bureau.

I got screwed big time recently. Also they lied to me. My vehicle had an intermittent no crank problem. I was towed by AAA to one of their repair stations. After 4 or 5 days they said it was the starter. So a new starter was installed. When I went to pick it up, the car would not crank, same problem as before, the bill was $330.28 (I had already paid the bill) but they promised to remove the new starter and re-install the old one for free and also to remove the $330.28 charge to my credit card. Also, at this time I was told to get a rental car and AAA would pay for that while my car was still at AAA Repair.

After another 5 days, they still had not fixed my car, but finally told me to take it and see. The problem was not fix that was 5 weeks ago and AAA has not made good on any of their promises to me and I still have the problem plus the next day after I picked up the car, the check engine light was on and the cruise control did not work. When I ask about those, the Service Manager, Tracy Brown, Alexis Road, Toledo Ohio location, said nothing they did would cause those problems, lol, was not there before. AAA does not have the knowledge or skills to do auto repair, maybe oil changes, flat tires. So I am advising you do not take your vehicle to aaa car care plus.

Brought our car to the Atlantic Ave back in March they replaced shocks and struts b/c the car was bottoming out. Thought AAA would be good service since it is you know AAA, Nope completely wrong brought my car to the dealer recently for same problem to find out that AAA put shocks and struts that didn't support our car in. Called spoke to Mgr Mike Fason when I asked for a GM he wouldn't give me Dave Gibbs name or # and said he would contact him to contact me. I called another store to find out the Gm Name and a number called b/c since they already put wrong parts on and broke my swaybar I wanted a refund he was RUDE, Crase and said the mechanics call the parts store and get parts but I guess when the part come in they install them... So I guess they aren't checking to make sure the parts are for the correct car. Also said since under warranty to bring it back, First off why would I bring it back when the parts they installed weren't ment for my car, second they lied to me about contacting the GM. and third we have been AAA members for over 10 years and they should stand behind the name and they should be checking parts they are installing and he talked down to me b/c I'm a female but I'm a female that knows Cars STUPID... Bad Service, Mechanics don't check or know what they are doing, I could order my own parts and install them correctly for half the price what these So called Professionals did... VERY UNHAPPY, WILL NEVER GO BACK NOR TELL ANYONE TO USE THEM ... I have reported them to the BBB and hopefully they don't screw many more people...

Hello took my Vehicle to AAA car care located 5617 Albemarle Rd charlotte north carolina and TECHNICIAN MIke was to have repaired my brakes I spent 385.00 on brakes and rotors that were not properly installed also my brake fluid was not bleeded nor flush nor was fresh fluid added to my vehicle this could have caused me to have damaged my vehicle running into a tree somewhere I got my brakes done in january 2009 middle of january so about a week later I had called already to make AAA aware of the brake issue just didn't have time to bring the vehicle in because I do work alot and I do drive a very expensive car which I keep serviced at the dealership just so happen to take the car and have brakes done at AAA in january because I needed them bad and rotors and AAA was the cheapest doing the time and they put on cheaper rotors so I had time to take my car on monday march 30th 2009 which is my day off to inform AAA of the repairs of the brakes not done properly so karl had TECH MIKE recheck my brakes and I listened to MIKE state that he was not going to pull the tires back off to check brakes again MIKE came back inside and stated that my master cynlinder was leaking and I knew that was not the case because once again I keep my car serviced at the infiniti dealership so karl stated that MIKE says it's the master cynlinder and the price would be around 500.00 something dollars I am not paying for something I do not need to be repaired that's false fraud business mike did not want to check my car so he thought he could just mentioned it was the master cynlinder so he could get paid for doing a job that did not need to be done and no reason should a TECH be working in anyone's shop that's not going to work on a customer's car correctly this is serious you do not play around with anyone's transportation at all this is a car I make car payments on not spending money on something that does not need to be fixed I want the issue resolved and fixed I spent 385.00 credit as well want my brake fluid bleeded and flush and new fresh fluid put back into my vehicle I am not to far from getting an attorney because this should have not happen and I am the only one that makes payments on my vehicle I took my car to infiniti dealership on tuesday march 31st 2009 to drop car off and make sure I did not need a master cynlinder also I was scheduled for a oil change as well so had them go ahead and check the issue that AAA TECH Mike stated when I picked my car up on Thursday april 2nd 2009 I never needed a master cynlider at all but the brake fluid was notated on the notes as needs attention as I stated MIKE did not change my fluid and I have cheap rotors on the vehicle as well I have my papers from the dealership as well where this is notated where they checked I spoke with a Kurt from AAA car care on Albermarle rd which stated he was the new manager at that location MIKE Does not need to be working at this location because you do not play around with anyone's vehicle 385.00 is not a little bit of money.

Car was taken to 196 Hillside service, inc for a replacement battery. Battery was installed, but battery light came on . Was told that the alternator was not working, that I need to change the alternator. I took it to another shop, and was told that the alternator was damaged internally. There was no problem with the alternator when I took it to the shop at hillside. This was d elebrateled done by the hillside shop.