AAA Automobile Club

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Category: Automotive

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United States

AAA Automobile Club Reviews

a77girl4JC April 16, 2009

AAA Payment

Long time AAA member. Went in to make payment, with Visa. A few days later when the my account was charged, the payment came through twice by error of the cashier. Currently on a very fixed, tight budget, the double charge over-drafted my account. All of which naturally incurred additional charges and increase the negative number in my account.
Under normal life circumstances, all of this would have been normal and just part of life.

BUT . . the cold professionalism that I encountered with Redlands, AAA manager was a mockery of true professionalism.

With the current recession that all are feeling, a little compassion is really not alot to ask for.

For all of you "managers" out there, defusing any patron's anxiety is an apology away and it doesn't even cost you anything. In the end, you'll see a peaceful resolution and a better day for all involved!

Jack April 6, 2009

Bad service

AAA Greene County We have renewed our family membership for AAA for seven years without ever using it. Tonight, for the first time we actually need it. My husband is stuck in a bad area of town, two hours from home and has used all of his gas and battery power trying to get out of the middle of the road.

At this time, he has been freezing for four hours, and if I ever find a way to get to him, I will need to take him to the emergency room to be treated for frost bite and hypothermia. His cell phone died and I
can no longer keep in contact. AAA has been completely useless, worthless and rude in this emergency situation. I was told only that maybe tomorrow, my husband may get a ride to a gas station where he will be expected to spend Christmas because AAA will not do anything more.

Waiting until tomorrow is completely ABSURD and life threatening. We have paid membership fees every year believing that we would be safe in an emergency, but now find the services we paid for are not available when they are desperately needed. At this point, I will definitely seek a refund of our membership fees and ask AAA to reimburse us for any losses due their failure to supply the services we were promised and paid for!