I bought a new battery from AAA when mine died. While under warranty my battery died again. I called them to fix it. I was told I had to take my car to Auto Zone for about 4 hours to charge it then call AAA to come back to my home & retest the battery before they would honor the warranty. I didn't have a ride to Auto Zone & I have to drive my girls to & from school every day (This is on a Sunday) I decided to just buy a new one because I couldn't do what he was asking. I told him I would keep the battery, charge it later & use it for fans & music @ my daughters softball tournaments, he says fine. He gives me the final total, I wright the check, then he tells me I have to give him an additional 10.00 to keep the battery or he has to take it from me. I refused because it is mine, I paid for it already. He says he is going to take out the new battery he just put in my car & AAA will call the police & charge me with theft if I don't pay the 10.00 or give them my battery I previously purchased. My husband asked him to leave & he began shouting @ him & wouldn't leave. I paid him & called the police who told AAA guy it was a civil matter & he could not arrest me for theft because it was my battery. He upset me, my husband, my children & threw off my whole day planned & still has my $. I can afford the 10 but why after I already paid did he as for more? They are the crooks, they are bad. I will never renew with them again & we have been with them since 1980's. I plan on contacting the attorney general about this & more because he threatened me to get the money.

My car was stolen and found 30 miles away. I paid AAA for 100 miles coverage annually so I was counting on them towing the car home. Not surprisingly they denied my request because stolen recovery was not covered. I was stranded and left paying a few hundred dollars to get my car home. The tow yard driver told me that AAA pays them very little and that's the reason why I was not getting any help.

My car was rear-ended while I was still at a red light. A motorcycle police officer came to the scene by himself. The other party told the police officer the car behind her struck her at first and then took off. The police officer rejected her claim on the scene based on two pieces of evidence: 1) There are no damage marks on the back of her car 2) He just heard one bump.
After that, the lady asked me to take the car to a bodyshop for cost estimate. It turned out to be too much and she reported the accident to her insurance company: AAA. But again, when she reported, she repeated the lie that was denied by the police officer.
About 3 weeks later, when I called the AAA adjustor (let’s use “A”), he didn't ask for my description about the accident or if there is any witness or not. He just believed whatever the other party of the accident told him. I then told him what happened. Later that day, I called back to give him the contact info of the police officer. He was not available and his coworker (“B”) took the info into the file.
15 days later, when I called AAA again. Someone at AAA told me she saw the police officer contact info the other adjustor put in. The phone was then transferred to the adjustor’s supervisor. This lady told me: 1) the police officer contact info is not in the file. 2) my description of the accident is not in the file. So she said, nothing wrong with AAA’s work on this case.
So, I am very disappointed by AAA’s work on this case for several reasons:
1. The supervisor lied on the contact info of the police office. The lady I talked to before her already mentioned to me that the adjustor “B” did put that contact info in the file. But the supervisor said she didn’t see that.
2. The adjustor “A” or the supervisor on the treatment of my description of this accident. “A” told me he put my description into the file and the supervisor said she didn’t see that.
3. The procedure the adjustor “A” took upon this case.
The supervisor finally said they will contact the police officer and do the final judgment, which is exactly what the adjustor “A” told me 2 weeks ago. What is going on with AAA? Why are there full of lies?I have been an AAA member and bought AAA insurance ever since the first day I had a car. I even thought about switching my house insurance to AAA. I would definitely give a second thought on that and even the car insurance too.

Triple A sent a subcontractor to change our tire in gatlinburg Tn. The next morning we set off for Pigeon Forge and went about 2 miles and smelled a burning smell and then our tire flew off and into the river. Theyhave not paid for the damages and they were clearly at fault. We spent an hour waiting for the first guy who screwed it up and an hour on the next one then we spent 2 days without a car.Talk about poor customer service. To top that off they wouldnt return our calls after telling us we'd have to talk to so and so higher up in the company.

PLEASE CROSS POST LIBERALLY!!!

TO ALL ANIMAL OWNERS AND GUARDIANS: AAA WILL NOT TRANSPORT YOUR ANIMAL WITH YOU.

I live in Southern California. I was driving home with my 12 year old female labrador retriever mix, Friday afternoon, July 23, 2010, when the engine of my Ford Explorer overheated. It was 95 degrees in the San Fernando Valley. I called AAA, told them I needed a tow to my mechanic and immediately informed them I had my labrador retriever dog with me. The agent explicitly reassured me the dog would not be a problem. She stated she would make the call a priority because I had a pet with me, and as the day was so hot, she wanted to ensure the driver would arrive promptly and transport both of us to a safe location.

The driver arrived about 20 minutes later, and after filling out the paperwork, informed me that the dog could not ride in the air conditioned cab with us, but could ride in my disabled Explorer as it was towed to the mechanics. To transport a live animal in a disabled car, while it is being towed, and in 95 degree weather, is unacceptable on a variety of levels. I called AAA again, as this was specifically not what I was told, and was now informed that AAA contracts with local area tow truck companies and each driver can decide for himself whether he wants to allow an animal in the cab or not. I explained that not only was it unsafe for an animal to ride in a vehicle while it was being towed, but that it was 95 degrees and would certainly be much hotter inside the vehicle. The second AAA agent told me the first driver was afraid of dogs and that they would make sure they would send another driver who would accept the dog. The first tow truck was dismissed and I waited in the hot afternoon for the second tow truck to arrive.

Ten minutes later a second tow truck arrived, who explained that although he loved dogs, it was against insurance policy to allow the dog in the cab. (At this point I wondered how many different stories I would get if I continued to call AAA and tow truck companies.) I asked the driver if he would deliver my Explorer to my mechanic without me. He agreed. I sent my Explorer on its way for repairs with the tow truck. And my old girl and I walked about a mile to the nearest commercial center where we were able to get a ride from a friend who did not have any issues with dogs on the front seat.

Moral of the story; Do not assume if you have AAA and your animal is in the car with you, that both of you will be welcome passengers when the tow truck arrives. Make sure you always have water and dog treats in your vehicle with you. If you must wait for a friend to pick up your animal, water and cookies will be a welcome treat. And if you are a AAA member, a phone call to voice your opinion, will be greatly appreciated.