I went to purchase a new car today. I had received a quote from AAA on Friday - everything was set. All I had to do was go pick up my new car, call in the credit card number and get a policy number so the dealer could finalize everything.

The AAA agent I dealt with was not there, so I got another - Ramon. Ramon proceeds to run everything all over from the start, claiming he can get me a better rate if I can give him my D.L. from the state I used to live in 4 years ago. Why would I still have this? I wouldn't because DMV is required to destroy your old license. I tell him this. He keeps working on the better deal, ignoring me. I told him - 5 TIMES - I do not want anything more, all the work was done Friday, please take my card and give me the policy number for the dealer, he's wasting everyone's time.

He kept working on the better rate. I told him to get a manager. He puts me on eternal hold. I hung up and called Progressive - whose agent had started from scratch at a moment's notice and I was off the phone in 3 minutes. Before I even made it across the showroom floor to sign the final papers, the faxed policy was in their hands. AAA lost 2 customers today - myself and my sister who heard everything that was going on. She went home and canceled her policy. Avoid them at ALL COSTS. (I did have previous experiences with their idiot agents before today. Today was the last straw.)

Would like to get resolution from AAA Insurance company. Have been trying to get our vechicle repaired since 11/06. And since AAA has had a hard time locating our account. We our even getting notices from the DMD stating we have no insurance and AAA. However, they main office has told us they would fix our account. They have been looking for a payment they have lost of ours. We would just like to get our vechicle fixed, account fixed, payment credited, and any fee's we received credited (like lc, restatement fees, and insurance adjustments), and an apology from AAA. Still wanting for Manager and staff to return our calls.................