Hi my name is D, I am having a problem with an AAMCO auto repair shop, located in queens, ny. I own a 1999 ford expedition, which had a check engine light on in the dash and also my A/C system was blowing warm air. I visited the aamco on june 24th, I spoke a man who claim to be the station manager/owner named "marty " he asked me what was the problem with my truck and i explained to him that my check engine light on in the dash and also my A/C system was blowing warm air. He told me that he could check the car, but that it would take about two hrs, and would have to leave him the truck. i arrived at his location at about 9:10am. I returned to the location and my car was still in the same parking space that i had left it. He didnt have anyone look at my car until about 1:15 pm. thats when i was told that they were not sure what was wrong with the car and that i can leave them the car and they would call me when the figure out what was wrong. I did not hear back from the shop for 3days, and they told me that they found something wrong with an engine valve"evr" which cost them 40 bucks as stated in reciept and that my A/C condenser had a leak. marty stated that since it was saturday there wasnt much that can be done. Marty stated that if i wanted to i can pick up my truck and use it for the remander of the weekend. when i returned monday at 8am which is when the shop opened, marty told me that since i ownn an extended warranty thru us fidelis, he would contact them and see if my repairs would be covered. Marty did not call me the entire day with any information. I called Marty about 8 times and he claimed that he was left onhold for 20 min and that he did not have time to waste, so he claimed that he left us fidedis a message for someone to call him back. I called the warranty company back myself and was able to reach them right away. I asked the person to please call the repair shop, so that marty would give them the results and we can move foward with m y possible claim. the company called the shop and told marty that they would cover 500 towards the A/C unit and not the valve. marty still did not let me know what was said until I called him for the 10th time that day. marty told me what the company would cover and that i would cover the rest. I asked him how long would it take because i really need my car and that i would have to get a rental, he said dont worried that by tuesday morning the work would be completed and my a/c would be working. the work was not completed until july the 3rd. when i went to pick up the car the a/c blew cold for about 2min and the check enegine light was no longer on in the dash, i went into the office and made the payment. when I got back in the car the a/c had stopped working and started blowing warm air once again.also my car started
shaking and even shutoff 2x on its own. i told marty who inturn said hey u can leave the car here for us again and pick it up on monday. i explained to him that i am still paying for a rental and that intotal they have had my truck for almost 2 weeks. he told me that my truck must have something else wrong but that he did what i paid for which was just change the condenser and that anything else was on me. i told him that doesnt make sense and he said that he has nothing else he can do for me. That my truck must have what he called an-underlined problem which they cant figure out yet. I told him to just refund my money which he sad "no way will i ever give u a refund as i said my work is done. I told him to look at this situation as a human being and not like a business man which he inturn replyed to by saying I am and since u think that I am looking at this like a bsiness man then u owe me 89.99 an hour for each hour that my worker has been looking at your truck since this morning. So now im out 351 from a rental 902.00 for the repair and my car still has no a/c. and now my check engine light is back on in the dash I can not afford to be ripped off by some con man. Stay away this place is a scam and the manager/owner is very rude. I really want to know can I sue them, and how do I go about it? anyone else with this drama please let me know.

Aamco Merriam is a prime example of why this website was created. Don't spend a dime here. I wouldn't let these people touch my car again for free.

We took our car here because we suspected a transmission problem and noticed their 'free' diagnositic test offer. Well all that means is that they drive it around the block and then tell you you need to pay for the $100+ to hookup it up to the computer for the real diagnostic test.

We fell for it and paid for the diagnostic. The diagnostic test indicated that the vehicle need a tune up ($400+). I questioned the employee 'John' because the issues seemed more significant than a tune up would fix. I was assured the tune up would fix the problems. Keep in mind this is a 2001 vehicle and we were at the point of not wanting to spend a lot of money on it and were comtemplating just getting rid of it. After the $400+ tune up we were then told that the vehicle actually needed a new catalytic converter ($600).

As you might imagine I was upset at this point. We would have never spent the $400 in the first place unless we were told it would fix the problem. I specifially questioned 'John' about this prior to the work being done. After the fact he claims that he told me that the tune up was needed to even see what the problem was. LIE, LIE, LIE. Again we wouldv'e never OK'd the $400 tune up. At this point I'm questioning the point of the $100+ diagnostic test that apparently can't diagnosis anything. I expressed my unhappiness to 'John' who is also apparently the customer service guy (that is hilarious...) and they offer $100 discount on the catalytic converter. No thanks, no way I'm paying these guys another penny. How about a refund on a portion of inflated tune up costs?!?! 'John' also wouldn't tell me who the name of the owner which is interesting on it's own... This place is very shady please don't waste your time and money here. Please also do an internet search prior to having work done here. I wish we would have! There are a number of other people with similar issues/problems.

I took my 2002 Explorer to AAMCO for a transmission fluid change on 2-18-09. Soon afterward, I found the transmission would disengage on a hard stop. I took the car back on 4-22-09 to check on what the problem may be, and AAMCO Customer Service Manager David Migdol told me to come back later in the afternoon. As my free time is extremely limited, I took the car to another certified repair shop, and they found the transmission fluid to be 2 quarts low!!! How can that be? My car does not leak a drop of anything. After paying $48.64 for the solution to the problem (the car runs great now) I went back to Mr. Migdol, and I was practically accused of lying. He told me he would give me an unspecified discount on some other service, but I do not trust AAMCO to do a proper job anymore. What is my recourse for reimbursement of the $48.64 spent on repairing my car correctly? Who knows what damage was done to my transmission after driving two months with low fluid. I am quite upset and disappointed.

After only 11, 000 miles this $2950. AAMCO transmission rebuild failed. Aamco charged another $2750. to fix it which took 7 weeks... lots of drama & stole the cars battery in the process. The trans was rebuilt by Transmission Rebuild Center (San Jose) who refused to warranty it to Aamco.

I dropped my car off on November 28th. They said they would call me with what was wrong. On Dec 5th they called and the torque converter needed replaced. I asked if they were going to replace it with a new one they said yes. I asked them to fix the e-brake. They replaced the caliper in the rear.

I was charged $437.03 on 12/10/08 and picked up the car. I found out they installed a rebuilt torque converter. One week later the ebrake was not working. I stopped there and they dislodged the stuck ebrake. They said to call back after the New Year because they were swamped. I called twice in January they said to call back because they were swamped. I also told them my transmission was having issues again. I called on 2/4/09 they said to come in the next day. I went there, and they said they didn’t have anything until a week later.


From the day AFTER I dropped my car off the 2 guys I spoke to every time were extremely rude, short and mean. They would tell me different things every time I called. It felt like I was being treated that way due to the 2 men being racist. The day I picked up the car, 12/10, I asked what time do you close, he said 3:15pm. When I got there I asked why did you tell me you close at 3:15? He said you must have spoken to someone else. I don’t know why he said that.

My car still has ebrake issues, $529.26 repair at the dealership and there is transmission fluid leaking in the rear $243.56 repair at the dealer.

I have called Aamco customer care 2 times now and left messages.

I have called the warrant company to tell them what they did, I am waiting to hear back.

I am looking to be reimbursed for my cost at Aamco, because of the cost I incurred at the dealership.