I purchased a washer from Conn's and paid for the extra warranty. On June 24th 2011 we had a scheduled repair between time of 1-5. The technician called me from his cell phone and advised that he was on his way. Once he got here, he looked at the washer and said that a part had to be ordered. He advised us that the part will be in on Wednesday and that he was rescheduling for the 1st of july to come out again and fix the problem same time 1-5. That part was understandable after all, if you don't have the parts you just don't have the parts. Now, here comes the problem, i took off work on the 1st again and waited for the repairman to show up. At around 3 pm i called to comfirm the time and was told that my appointment is set for July 8th not the 1st. I told her that that is not what the technician told me and i would like for her to call him and have him come out. She put me on hold, while i was holding i called the technican on the phone he called me from and asked him was he coming out today because the customer service rep said my appointment time was for the 8th. He said yes, someone will be out today it just won't be me. Now, while Im still holding for the customer service lady to come back on, the call between me and the techinican suddenly got disconnected and of course he doesn't answer when i try to call him back. So the lady tells me that they can not call him and that i was going to take either that Wednesday or Friday there was no other option. I asked to talk to a supervisor and she said she was as high as they come. Now, on today July 5th i took off of work again and waited for the technican to come. At 10:43 he called but as soon as i answered he hung up. I called them right back 800-905-9505 and the rep tells me since i didn't answer the phone then they will have to reschedule for Friday between 1-5. My expression was, are you serious. He just called me and i called right back so just tell him to keep coming and that we are here. The rep said ma'am you missed the call so you will be rescheduled. I said to him, if you would just stop arguing with me you can catch him before he leaves the area. No dice, he would not call him. I asked to talk to a supervisor and he put John on the line who was very apologetic but not helpful at all. Needless to say, my washer still is broken and A&E is garbage. I just can't believe all of the complaints they have and they still are not improving on their service. Something has to be done about this company. I made a complaint on BBB but i just don't think that is enough. I found one complaint that has the CEO's address on it but i wonder if that will work because even after that person posted his address there are still complaints against this company.

Not responsive to complaints about scheduling service. Company not concerned about not showing up for appointments, parts ordering mistakes, poor response of supervisors regarding service problems, poor coordination of appointments and information taken by phone operators, etc.