This company is a JOKE.

They have blown me off for a 4 hour window appointment in which I had to take the day off.

I was dropping my daughter off at school and the guy calls to tell me he's in front of my house. I told him I'd be there in 10 minutes and he said o.k. he'd wait.

I show up ten minutes later and he's gone. A sticky note on the door says for me to reschedule.

The repair would have taken 45 minutes and this guy bolts after 10, telling me he has other appointments.

The customer service people tell me that there is no one else that can come fix it and it will be another 5 days till they can send someone out. Are you kidding me? 5 days to fix a freakin' dishwasher. In today's economy they're that backed up. Go hire some more people.

Everyone I talked with was full of it.

This company should be ashamed of the way they treat people.

Never recommend this outfit.

I have a Kitchenaid Microwave that quit working after only 6 months. I called Whirlpool and was told to call A&E for service. I called and was given a service appointment for 8/22/07. The technician showed up and said all the internal parts needed to be replaced and placed an order for parts. He told me to call for repair appointment when all parts had been received at my home. I called on September 10th when all parts were received to schedule an appointment to have a technician come out and install the repair parts. I was given an appointment for 9/19/2007 between 8am and 12 noon. I received a call at 10am on 9/19/2007 from their customer service to verify I was at home. I told them I was anxiously awaiting their arrival. Twelve noon came around and no technician. I called customer service who told me no one was home so I would have to re-schedule. I told them no one ever came to my home and that I took the day off work to wait for the technician and to send him out promptly. I was told he was out of the area and I would have to re-schedule. I asked to speak to a supervisor who stated the same thing--their records showed no one home. I told her he lied and that I was there all along and had been called but she said it did not matter I had to re-schedule. I made another appointment for 10/2/2007 between 8am and 12noon. On 10/2/07 I called customer service at 8am to confirm. I was told I was number two on the service route. She stated she would have the technician call and confirm. No call by 9am so I called again. I then was told I would have to hold for a supervisor. I got disconnected and called back again. I then was told I hung up on them. I was connected to a supervisor who said "you are not on any route today!". I couldn't believe my ears. I was clearly upset and she said we are a very big national company and cannot just send someone out just because you took the day off work again! I told her I had all the parts and was going to call someone else more reputable to fix my microwave after 7 weeks and she said the parts belonged to A&E and that I would have to pay for them. I immediately called Whirlpool and asked for another company. I was given the name of a local repair shop who came out in two days an was courteous and fixed the broken microwave. I told Whirlpool that I could not understand how they could contract with such an unprofessional company as A&E and that I had received no service on my microwave.