My 9 year old Amana bottom freezer stopped cooling. It had a 10 year warranty on the cooling parts. Called the number in the Amana manual and they sent somebody from Osbornes Appliance in Bellevue,WA. He said there was a leak and they really didn't service Amana warranty due to not getting paid by them. According to him the problem was in the sealed unit.He said for $400 they could spray something that would stop the leak. Yeah right. Taht was on January 22nd.

Called Amana back and they sent A&E Factory service. I told them the problem was in the sealed unit and could they send the right parts. They said the he probably would not have the parts. The guy came on January 27th, he pulled the refer out and opened the back. He took out his sniffer to check for leaks. His batteries were dead so I had to lend him some batteries. Yup, the leak is in the condenser and of course he didn't have the part and had to order it.

Parts came and the next guy shows on February 7th. He opens the freezer unit and opens the back. He says the leak is not in the condenser and he will emergency order the parts. I talk to A&E and they said to get it expedited to call the next morning after the work order is processed. I do that and I'm promised a call back in an hour. Yeah right. A few hours later I talk to a regular person and she tells me the parts will take 4 to 6 business days. That's some emergency, finally I get to talk to a supervisor or tells me there is nothing she can do. I ask her to schedule the appointment in a week, she says she can't do it until the parts get there. I ask her to at least overnight another set of parts, of course she can't do that either. I ask to speak to her supervisor but she says she's in the executive division and there is nobody higher.

What a company! Never call A@E!