SEARS WE ARE NOT BUYING FROM YOU ANY MORE BECAUSE OF THE SERVICE YOU ARE USING!!
It's been almost two months, poor service, excuses, NOT HAPPY!
My mother-in-law, purchased a Kenmore range / oven from Sears last year because they've always gotten Sears brand and (until now) have trusted the Brands.. It quit working about a month ago. She PURCHASED an extended service plan. When she called Sears they gave her a number for repair service from A&E. The told her they could send someone out for almost a week. This for a family of 4 that does most of their cooking at home.. They never showed up. When she called the next day they said he hadn't been able to make it and rescheduled another 4 days later. Again didn't show. She called when he was late and he claimed a family emergency and rescheduled for another week away!! Finally, tech showed up, looked at the stove and said the lockout motor was the problem (after reading other complaints here, that very expensive part seems to be their first recorse) after replacing it -you guessed it- stove still doesn't work. They scehduled again another week.. fixed the electronics. Seems to be working, but we'll see if it holds through Thanksgiving.