A&E was scheduled to repair my Whirlpool refrigerator on Saturday, May 3rd between 8-4pm. I called at 3p to confirm the technician would still arrive and was assured he would. I call back at 4:15p and was assured service again. I called back at 6p, very concerned, and was assured I was his next stop and he would definitely arrive. At 8:20 I called again and was told the tech came at 8:15p and I wasn't home, which was a lie. The customer rep told me that he should have called me and left a note on my door (none of which was done). The customer rep did not apologize and only offered to reschedule me.
I have contacted Whirlpool and have selected another authorized provider.

I have a problem with my Maytag Washer. I contacted A&E to diagnose the problem on September 10. 2007. The technician gave me an estimate for the repairs of $528.08; he also told me that it would be cheaper to buy a new one. I told him that the washer was only two and 1/2 years old and that these products should last longer. He did tell me that I could call Maytag and maybe they could help. I called Maytag and their representative authorized the complete repair of the washer at their expense. I scheduled the repair with A&E Factory Service for my Maytag washer for September 17, 2007. The technician arrived only to tell me that he had to order the repair parts and schedule another appointment for the following Monday - September 24, 2007. The appointments are always scheduled between 8 AM and 5 PM. I called A&E Factory service for a more definite time frame for my appointment - their representative could only tell me that we had to be there during the time frame scheduled. The technician finally arrived around 4:45 PM but, could not fix the washer because the tub was damaged and he had to order the tub; a tub was ordered and another appointment was scheduled for the following Monday, October 10, 2007. Again the appointment time frame was the same. The technician arrived around 5:20 PM to repair my washer. The tub was replaced and he left. Later that evening, my wife proceeded to wash some clothes only to discover that the floors in the kitchen, bathroom, laundry room and hallway were flooded. The washer was leaking. There was water everywhere. This was around 10 PM - I turned off the machine and shut off the water. We took pictures of the flooded areas and started to mop and vacuum up the water. I called A&E that evening to explain the problem only to be informed that there was nothing they could do but schedule another appointment for the following Monday. I ask their representative if there was an emergency service contact person whom I could call for assistance. The response I got was the same - schedule another appointment. Completely frustrated, we continued to clean up the mess and finally, around 1:30 AM the clean up was complete. The appointment was scheduled for October 8, 2007 - with the same time frame. My wife and I waited around all day on October 8, 2007. The technician finally arrived around 7:30 PM. This time he informed me that the pump had a hole in it and it had to be replaced. He had to order the part and schedule yet another appointment for the following Monday - October 10, 2007. I informed him that this was the fifth appointment made to repair the machine and questioned as to why my repair work was always scheduled for the end of the day. He explained that he had two more service calls to complete after mine. On Monday October 15, 2007, around 9 AM, I received a call from A&E to find out if I had received the part order. I informed the representative that the part arrived on October 11, 2007. My appointment was confirmed at that time. Around 10:30 my wife called to inform me that A&E's schedule was booked for today and that they could not complete our repair work until the following Monday, October 22, 2007. I called A&E Factory Service to find out why I was told around 9 AM that the technician would complete the work today. I was told that the schedules were full. I asked to speak with a supervisor. My wife and I are obviously frustrated with this company and I believe that the supervisor's response of: "Let me see what I can do and I will be calling you back in 90 minutes, " was only to get the monkey off his back - he never intended to call us back. By the way, he never did get back with us at all. I did call Maytag regarding this matter and my complaint was recorded. I think that service orders should be completed before moving on to another job. This company should not be allowed to conduct business in this matter. Customer’s needs are not being met!

The company's scheduling needs to be more flexible. Technician's work schedule should be more realistic - don't schedule more than the technician can handle in one day. More is not better in this case, in fact more leads to less quantity work and more problems for the company. The practice of scheduling one zip code per day per week is not satisfactory. I connected with the following web site and found numerous complaints with A&E Factory Service: www.complaintsboard.com/complaints/aampe-factory-service. This company should not be allowed to continue profiting in this manner without regard to customer satisfaction. A&E Factory Service should refund Maytag for the entire labor and service cost associated with this service order. The following information is provided regarding this complaint: Brand Name - Maytag; Model Number - SAV515DEWW; Serial Number - 12163959EL.

My wife and I should be compensated for our time waiting for a technician @ $25.00/hr each times 9 hours a day for three (3) days each plus the cost associated with the cleanup and repair of our home. You see if the work would have been properly diagnosed the first time this would be an issue.

I scheduled service with A&E to look at my dishwasher. The technician sat in his car for 15 minutes on a personal call before he entered the house. He did no diagnostic testing and told me I needed a new control panel. He said he would have to order the part. Of course, he ordered the part and entered the incorrect address although the correct address had been in the system before. I called A&E to correct it and they told me I would have to call UPS. I called UPS and they told me A&E would have to call them back to correct it. I called A&E to speak with a Supervisor and Melissa told me that would not help me and then proceeded to hang up on me. I have informed Maytag that they should drop A&E immediately and was only told that they would register my complaint. Do not use A&E under any circumstances. If you need an appliance repair company call Castleberry service is better and their people are not illiterate.

We purchased a Maytag washer from Sears on January 1st 2008. We used it for maybe 3 loads and the knob broke. We called Sears to find out what to do. We were told that we could either bring back the washer or have a repair that would be under the Maytag warranty. What a mistake, we should have returned the washer and would have saved ourselves a lot of aggravation. A&E came on a requested Saturday appointment which their time frame to show up on Saturday is 8-5. The repairman didn't have the part and ordered it and we made the follow up appointment for the next Saturday. The repairman showed up and stated that "I have never changed on of these before" should have been a red flag to me. He installed the new part that had been delivered to my home and left. The knob broke again he had to come back, no part in hand, and reordered etc etc. They have been here 5 times. The last part that had came had a neighboring city on it for our address so when they reordered the part we made sure that this was corrected. The part never showed and I called customer service. I spoke with a supervisor named Joyce and she acted like she was doing me a favor by re ordering the part and I had some nerve to ask that it be overnighted so that my Saturday appointment could be kept. She actually had the nerve to ask me if I had check the address in the other city to see if it was there after all it is MY washer. I called Maytag and filed a complaint and they stated that they had other repair people that do their warranty work in my area which is not what Sears nor A&E stated to me. Both said that A&E was the only company doing warranty work on behalf of Maytag. I, like the other people on this site, will never have A&E in my home again unless I really feel the need to be treated like dirt by a so called "customer service" representative. Please beware they do not know what they are doing nor how to handle customers.

Wow, if your ever see this name on your factory warranty or are referred to them, run. They have taken over a month to fix a washing machine and in the course of moving the dryer they damaged it and will need to fix that as well. They seem to be very unconcerned with customer service in general. I would not recommend them to anyone. In reading the four pages of complaints listed on the web, I know I am not alone.