A&E Factory Service is the biggest ripoff artist in Amercia. They come into your home don't know what they are doing. I had a tech come on Nov 12 to fix my Maytag washer. The washer was not spinning or emptying any water. He quickly determined that the belt that was installed was the incorrect size. He changed it charged me almost $200.00 and left. The machine was fine when empty. After I loaded the machine it was the same exact problem as before. I made the huge mistake by paying him with a check. The company couldn't give me another appointment till after my check cleared. One week later they come back and determine that I should pay another $200 plus for a new motor. They kept me on hold for more that 30 minutes and hung up on me.

The employees will not give their last names. Only the supervisors gave an ID number. They are scamming people. Once you pay beware you won't get your money back. I was promised a call from the refund dept in 24 hours guess what It's almost 1 week later. I hope everyone will see this and never use this company again.

The compressor on my 3 year old refrigerator broke. I was told to call A&E because it is under warranty. During the repair the tech told me he cut the suction line and that A&E would now have to replace the refrigerator it cannot be repaired. He said they would contact me within 24 hrs about the replacement. He also scratched and gouged my hardwood floor in the process. Customer service will not allow us to talk to any managers or supervisors and only that someone will call us back. Nobody has and it has been a week. They also said have your homeowners insurance take care of the damaged floor.

Beware!

house flooded and washer then burned up due to A&E tech

My Maytag washer machine has been nothing but trouble since I purchased it a few years ago. On Saturday Maytag Warranty sent out A&E to my home because I noticed the carpet under my feet in front of the washer was wet. The tech came to our home and took apart the machine and saw a very tiny pin hole in the black tubing. he went out to his truck and got some sort of glue that he said would seal this micro size hole and he would order a new hose but I could do wash after two hours of allowing the glue to dry. I did not do any clothes on Saturday but did a load on Sunday morning., Within minutes of me walking away from the washer my son starts screaming that my house is flooded. I run to the laundry room to see water gushing out from under the washer machine. I turn off the machine and call A&E. Of course on Sunday they had people manning the phones but no one to send out under emergency conditions due to my carpets being flooded, drywall soaked as well. They said I would have to wait until Monday.

I called this morning and explained that the tech had told my husband, two boys and myself that I could wash clothes after two hours to allow the glue to dry and that now my house is flooded. They said we will send someone out today. Well by 3pm my house is starting to stink from molded wet soggy air,,,so I call them back and ask when this guy would be coming out. They said before 5pm. I called again at around 4:30pm and he was supposedlfy on his way to take photos of the damage and write out a report. Keep in mind that this tech would not give me a print out of his visit on Saturday and the instructions he gave us. He arrives at 5pm and I asked him about taking photos of the damage and he said "I am not taking any photos, we are not allowed to". I told him that is not what the A&E office has told me on Sunday and again today. He opened up my washer machine and realized HE FORGOT to attach the one end of the black hose so it was NOT the pin hole he sealed off, it was a flood in my home due to HIS NOT attaching the clamp on to the one end of the hose. He fix the clamp, ran my machine and said "see, there are no leaks, I just forgot to put the clamp on the hose. I will make out a report about this damage". I asked him if I could have a copy of this report and he said "no, that he does not do the report until later on so he left my home again without giving me anything to even prove he was at my home.

During him fiddling around with my washer, clamping the hose up etc he ran the machine for a few minutes and then I walked into the kitchen to watch that my dinner did not burn on the stove and he wrapped things up and went outside to leave. I followed him outside and again ask him to write me something stating that it was due to his negligence that my carpets were flooded. He said he could not and could NOT and neither could the A&E people tell me just WHEN they would remove this moldy damp carpet and repair my base boards etc. This tech leaves my driveway and drives down the street and with that my son comes running to me saying the washer machine was on fire.....I ran inside and my husband runs from the other end of the house to find out entire laundry full of white smoke that smelled of burned wires. This tech had left my machine running but had turned off the water to it and the machine and drum ran without water in it and it burned up...I immediatley was on the phone with A&E and told them to quickly get this tech back to my smoke filled house. The put me on hold to about 10 minutes and came back on the line stating he would NOT come out to my home, and he told them that he never touched my washer machine and told me not to do any clothes,,,which ALL of that is a lie. He said and did all of these things that I have stated in front of my, my husband and my two teenage sons..

So now I have flooded floors, ruined, carpet, mold growing in my home and a washer machine that has been burned up due to this tech NOT watching what he was doing. A&E should expedite this matter, authorize me to get estimates today, which they did NOT, and fix my home and now replace my washer machine that is burned. My house stinks of burnt wires, burnt something, and I feel I have no chose but to take these people to court.

I have informed Maytag that I feel after all of this that they are sending out a company that is rude, uncaring and not honest to say the least and has left me with no washer machine and flooded floors, base boards and drywall and they act like they could care less about the mold factor and air quality in my home.

This is just unreal...I asked A&E for their Corporate Headquarters phone number and they would not give it to me,,,they said the company would rather have you write to them with complaints. I finally got their website address and I can not find a place to email this company a complaint...

This spring, the fan in my frig/freezer went out. I thought the door hadn't closed all the way so waited 2 days to call. When I finally got service, he said again and again and again that this kind of frost meant the fan went out. This month, the same frost pattern happened. I called right away and requested a different person since this was supposed to be a "rare" problem. But the same guy was sent. I let my husband handle it. Seems there was nothing wrong with the freezer, just didn't close all the way even though it looked like it. He pronounced the freezer to have no problems. The he greased the perfectly good rails and charged $35 in addition to the visit. I complained and was stonewalled. So I called back to go higher and learned more of their practices. Seems back in April, we were charged $119 in labor that was under warranty. The guy on the phone told me I was supposed to get an authorization number from Maytag. Huh? So I requested copies of the bills so I could pursue the $119 as well as the $35 (well, let's just add the $45 home visit since I was "mislead in April). The "copy" came but the $119 was not noted -- just totals. I'm pursuing this and will probably have to report them to the state. Whatever happened to business ethics...

I called the Maytag hotline to schedule service for my dryer. A&E Factory Service showed up to fix it. I was charged $30 to replace a belt and $150 for (literally )5 minutes of labor. I fired up my new dryer moments after he left. 20 min into the cycle it completely died. I called the technician up on his cell. He told me it was a fuse that blew, and he would get back to me. Hours later...
I finally call A&E Factory direct to find out where is my tech.??? I tell her the what happened and asked twice "I won't be charged for another service call will I?" She insists I will not. This operator finally has the tech. call me. I tell him this won't cost me extra, and he insists- yes there will be another service charge. At first he refuses to deliver the part today, saying that I shouldn't use my dryer anyway since my vent needs to be changed and to call him when I've got that taken care of. Keep in mind, when he left the first time he "fixed" my dryer I was supposedly good to go... Now, oh no I can't run it. I told him that I really needed him to fully finish the job today- since I took it off from work for this. He finally agreed to to come back same day. He gave me so much run around and nonsense about the "workings" of dryers. I can't believe this sort of scam is associated with Maytag.

Hours go by... He never came. Never called. I am out $183 and still have a broken dryer. If I do have them come back, it will end up costing me the price of a brand new dryer. All for a fuse and belt which can't cost more than $20/$30 retail. I called the customer service center in TX and got more runaround.

DO NOT USE THIS REPAIR SERVICE!!!