A&E Factory Service
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (138) |
|---|
|
Category: Home & Garden
Contact Information
2140 Kalash Road, Windom, Minnesota, United States
Phone number: 507-831-5854
aefactoryservice.com
|
A&E Factory Service Reviews
|
September 10, 2007
Poor customer service!
My wife called Fisher & Paykel for service on a dishwasher. Fisher & Paykel directed her to A&E Factory Service. My wife then called A&E Factory Service to make an appointment, with a 4-hr. window, for a technician to repair the dishwasher. The first time a technician came to repair the dishwasher he determined, after reading a repair manual for about 15 minutes, that the lids on the double-drawer model needed to be replaced. He replaced the parts for $245.25, said he tested the unit and that it was repaired. The next day the dishwasher stopped working. A second appointment, with a 4-hr. window, was scheduled. That technician also lacked any knowledge of the Fisher & Paykel dishwasher as he also read a repair manual for about 10 minutes. He diagnosed a different problem and proceeded to replace a different part. He said he tested the dishwasher and it was repaired. The next day it was not working again.
My wife and I have called A&E Factory Service Customer Service dozens of times over the last 3 weeks to complain about the service and to demand a refund. By the way, the customer service department is in Austin, TX and it cannot/will not make refund decisions on behalf of the "local unit" but can only contact the unit local with the complaint. The local unit that botched the repair on our dishwasher is located in Wharton, NJ and the customer service rep suggested that A&E was having problems with the Wharton, NJ local unit. The rep acknowledged that it made no sense that A&E has $245.25 of my money and I have a malfunctioning dishwasher.
Both my wife and I spoke with a rep of the local unit of A&E and were told on two different occasions two weeks apart that we would receive a response to our refund demand within two days. I also called Fisher & Paykel to complain and requested its intervention. Fisher & Paykel agreed to contact A&E. We are still awaiting responses from Fisher & Paykel and A&E Factory Service. My next step is to file a small claim against A&E.
The service problems reflect very poorly on Fisher & Paykel. I would recommend that purchasers avoid purchasing Fisher & Paykel appliances if repair services are provided by A&E. Before any repair work is initiated on any appliance, I would ask any technician if he or she worked for A&E and, if so, I would ask them to leave immediately. Apparently, A&E subcontracts with Sears for repair services. The A&E customer rep asked if A&E or Sears provided the technicians. So you may want to be aware of that also.
|
|
|
August 22, 2007
Poor service!
I have a GE Warranty on my Whirlpool Duet Washing Machine. A&E was assigned to repair the unit. After five weeks of ordering parts, 3 service calls, the machine was finally repaired.
Now I have to wait another week to pick up the bad parts. Inexcusable!! I DO NOT recommend this company. The Better Business Bureau should be notified!!
|
|
|
August 14, 2007
Poor service!
My Maytag Washing Machine was working great for the past 5 years. I called Maytag customer service on Thursday and scheduled an appointment for Monday. Now here's where my bad experience starts.
The technician came onsite, took the Washing Machine apart and switched the water valve. He informed me that the problem is fix and quickly left. He did not test the problem. He always seem to be in a hurry.
I did a 'quick' test wash and same problem occurred again. I called A&E Service again and he paged the technician. The technician came back 30-45 minutes later. He switched the water valve again. I told him that is not the problem. The washer turn from cold to hot in the middle of the wash. It does not matter what settings you have. I informed him over and over again that the washer gives out HOT water starting in the middle of the wash. He didn't listen and told us to call A&E again when it is not working. He would not wait for a test wash. He is in a hurry to leave.
I tested a wash again and same problem. I called A&E and they told me that the technician got 4 other appointments to go to and would not be able to come back. I tried to schedule an appointment and they told me that the Technician have not uploaded the information. I would have to call back tomorrow to schedule an appointment. I called this morning and they told me it wouldn't be until the 22nd.
Summary
1. ALWAYS IN A HURRY
2. Technician just don't listen
3. Would not test thoroughly
There are many many complaints on the web about A&E Factory service. I wish I had known before I scheduled it and brought the warranty.
|
|
|
July 25, 2007
Horrible customer service!
After purchasing a Whirlpool washing machine and dryer at Sears Roebuck, I needed to have service performed w/in one year of usage. I was instructed that Sears Roebuck outsourced all repairs to A&E Factory Service. I contact A&E Factory Service to schedule an appointment and was informed a service technician would come to my house between 8:00 AM - 12:00 PM on Saturday. At 11:45 AM, I called A&E Factory Service for a status update only to find out that I was service # 16 and that a technician may show up between 1:00 - 5:00 PM or may need to reschedule. Rather than sit around and waste the entire day, I called A&E every hour for status updates. At 4:45 PM, the technician arrived, diagnosed the problem, submitted an order for the replacement part, printed the receipt, and informed me how to install it once it arrived.
Three weeks later, I still didn't have the part. I called A&E Factory Service only to be told that the part was shipped was sent to an unknown address and returned to the manufacture. In order to have the part re-sent, I would need to schedule another appointment and have the technician verify I didn't have the part.
So the saga continues... I make another appointment between the hours of 8:00 - 12:00 PM on a Saturday as I work full-time during the week. At 8:30 AM, I called A&E on the day of the scheduled service to ask for an update. The rep stated I was service # 5 and the technician was currently at service # 3 so to expect him at 11:00 AM. Again, I called at 12, 1, 2 & 3 only to have him appear at 4:00 PM. After further review, the technician stated the previous technician ordered the wrong part for a completely different model of the washing machine. So, we tried again.
After two weeks, the part finally arrived; however, I was not able to install it myself. Therefore, it qualified for yet ANOTHER visit. After 2 months, my washing machine was finally operating.
Not even a month later, my dryer stopped working. FURIOUS at the thought of having to work w/ A&E Factory Service again, I contemplated buying another dryer from a different vendor, however, I couldn't justify the expense given my dryer was only 1 year and 3 months old. So, I called A&E, scheduled an appointment between the hours of 1:00 - 5:00 PM on a Wednesday since I was going out of town on the weekend. I come home from work early only to receive a call from the technician at 3:00 PM stating I was service # 12 and he was currently at service # 5 so there's no way he could make the appointment and advised that I reschedule for Friday afternoon. I informed him that I couldn't as I have to work and his response "I'm sorry miss, you better call the dispatcher and schedule a time that works for you." Fueled by anger, I dialled the #, asked to speak w/ the manager (not on site and would have to call me) and had no other option but to make an appointment for the following Saturday. I don't have much hope that A&E Factory Service will improve their customer service, so I fully intend to be housebound on yet another Saturday as I wait for a technician to appear.
Following this complaint, I've also filed a complaint with the Better Business Bureau as this type of customer service is totally unacceptable.
Future buyers: BEWARE of buying appliances which require A&E Factory Service to repair them. It's not worth the headache or nuisance!!!
|
|
|
July 18, 2007
Unnecessary replacement of parts
A&E's latest rip-off concerns natural gas supply lines. We recently installed a Jenn-Air slide-in gas range. Our plumber installed a brand-new-right-off-the-shelf stainless-steel corrugated supply line that happened to have brass connectors on each end. As soon as we started using the oven on the range we noted a whistling sound as the gas supply was cycled on and off and called Jenn-Air who offered us the choice of three firms to answer the service call. Not knowing any better I choose A&E. The technician arrived as scheduled, diagnosed the need to replace the regulator to the oven and then said we'd have to also replace the supply line since it had brass connectors. He referenced a CPSC Compliance Alert Apr 05 CA03-1 which he said identified an "explosion hazard." He then said the gas line had to be replaced before he could do the warranty replacement of the regulator and he shut off the gas valve and said it had to stay off (i.e. no cooking) until the line was replaced. He ordered both sets of parts, which arrived promptly. Meanwhile, I called A&E and asked for a copy of this compliance alert and, after getting run-around and shuffled back and forth to various phone numbers and agents, was finally refused, with the explanation that the alert was "for technicians only." That got me suspicious. I checked with the gas company, local codes officer and the other two local Jenn-Air authorized repair firms. No one knew anything about this compliance alert. When the technician showed up for the installation visit, I demanded to see a copy of the alert. He said he had to talk to his boss, went back to the truck and eventually re-appeared with a copy of the alert, which discussed a corrosion problem with brass corrugated gas supply lines THAT HAVEN'T BEEN PRODUCED IN THIS COUNTRY IN THE LAST 10-20 YEARS." I told him to take his parts and leave and, finally armed with the information I needed, was able to find the relevant alerts on the CPSC web page. Sure enough, there was a problem 10-15 years ago with soldered brass gas supply lines, but my brand new stainless steel line with brass connectors is not at risk. I believe this is a scam by A&E to make a few bucks (about $160 per home) off unsuspecting customers. Few people would be willing to risk a GAS EXPLOSION, when a uniformed technician tells them that one exists and besides, its only $160, so why not play it safe and replace the line?
|
|
|
July 3, 2007
Ripping customers off!
I am offering this complaint to try and warn people that A&E Factory service is the most incompetent company I have ever dealt with. Here is a quick summary.
June 8th, service rep came to my home to see what the problem is with my Haier Dryer. Appointment was set for between 8-5, service guys shows up at 4:30. I explain to the rep that the dryer works fine, it just does not heat up anymore.Service guy says the motor is bad and the Thermal fuse is bad. These are both under warranty, but the charge for labor was $18.00 to install the thermal fuse and $169.00 to install the motor. So $199.16 to fix my motor and Thermal fuse that are under Warranty. This makes me suspicious since the motor seems ot be working just fine, it is the heating element that does not work, but what do I know. I'm just a consumer, not a repair tech. Ok, he orders the parts and tells me to call when they come in to schedule the appointment. I ask that the parts be delivered to there parts shop and that the maintenance tech bring them with him to my next appointment because my office does not accept packages and I am working when UPS delivers. He says that's
fine and leaves.
June 11, 2007 - UPS tries to deliver motor to office and offices refuses just like I told A&E they would. Of course I had no idea because nothing was left on my door to say a delivery attempt was made.
June 15, 2007. I called A&E to see what the status was of my part. They tell me the part was delivered and signed for by Voss and that they have scheduled a repair for June 22nd. A Friday of course. Great, sounds good. I don't know a Voss but I go to the office to retrieve my motor and no package. I call A&E back to as where my part was delivered. They tell me it was delivered to my home. I Ask for the tracking number and looked it up myself. It turns out that Voss was the guy at the place who shipped it. He signed for it because, as indicated on the UPS website in big bold letters RETURNED TO SENDER. Did I not say this would happen? They assure me that they will order the part again and will have it sent to the maint. department. Excellent, this is what I asked for the first time.
June 18, 2007 - I receive the Thermal fuse in the mail. Great, now I just need the motor, which should be coming to A&E. I call A&E to let them know the fuse came.
June 22, 2007- Service guy shows up at the ront gate. Guess what? He does not have the motor part. He says the part was delivered to my home. Am I just talking to a brick on the phone when I cal customer service??
June 23, 2007- I call A&E once again to see what the status of my motor is. I am told they show it was delivered to my home. So now I have to start all over again with the story. This was a Saturday and I am told to call MOnday monring and the service department will emergency order my part and they can install it on June 29th.
June 25, 2007. I call A&E at 6 AM and tell them the story all over again because nobody seems to keep notes. I wish I had names to give. Any how, the lady tells me she will Instant Message the service dept and have the order shipped. She promises that the dryer will be fixed this coming friday (June 29th). Great!
June 28, 2007. I call A&E to make sure things are still on track for Friday. This time I am told that the part was returned to sender. NO JOKE! Then I am told he shows it as being scheduled for delivery on Monday June 25th to my home. I then said, I will not be home and I asked to have it delivered to the parts department. He tells me he can't do anything because it is being delivered to my home. Ok, I'm tickled so I hang up. I call back to get a tracking number for the part so I can see where it is at. This time I get a new guy of course, and he tels me the part hasn't been ordered yet because they can't find a vendor who has it. WHAT!!!!!!! I was just told it was scheduled for delivery 5 minutes ago.
Same night, I take the thermal fuse that I got in the mail and install it into my dryer. That was a simple repair that took me all of 5 minutes which includes the time it took me to take the panel off and put it back on. Guess what, my dryer works perfect!
So now I wonder what is going on? They wanted to charge me $199.16 in labor to change a motor that did not need to be changed and a thermal fuse that took me all of 5 minutes to put in. That sounds to me like a rip off. It is now Friday, June 29th and I fixed my dryer myself, no thanks to them. I do not plan on even calling them back. It's not worth my time since whomever answers the phone will not have a clue what has been going on anyhow. Instead, I will wait to see if they ever call me back about my dryer repair. It has been 21 days from the date of the first visit at this point.
Thanks, from FL
|
|
|
June 1, 2007
Non-service!
I had an appt w/ this company thru Maytag to come and fix my washing machine. My appt was scheduled between 8-12. I left the house for less than 10 minutes to put my daughter on the bus, when I came back I had a message saying they wanted to make sure someone would be home and to call them back. I called back approx. 5 minutes after they called and after being disconnected, I was told that the service man was in route to another call and would not be able to come. I was understandably upset and called back to speak to a supervisor, I gave all the information and was told someone would call me back. I have yet to get a call back from anyone. I would never use this company for anything.
|
|
|
May 31, 2007
Damage to my home!
A&E factory Service came out to look at my microwave and dropped it on the floor and it shattered the glass, and they damaged my floor! It took 3 service calls to get it fixed yet no response to my damaged floor!! They are the worst!
|
|
|
May 30, 2007
Avoid by any mean services from A&E Factory Service!
I have a 2 years old Kitchen Aid Fridge who lately started to overwork. With settings at the warmest, the freezer still managed to freeze my Vodka.
Not finding anything specifically about that in the Trouble Shooting documents of the appliance, I called Kitchen Aid support line hoping to learn about the location of the thermostat, but I did not get to talk to a technical support and only got offered to have a technical person sent to my home and have a look at the problem.
Inquiring about the cost I learnt that there will be a $69 basic fee for the specialist to come to my house and the rest will depend on the time and the parts needed to fix the problem. The appointment was scheduled within 5 days. So far, so good!
The person arrived on time; got straight to the hidden thermostat; changed it in 5 minutes; placed a thermometer in the freezer; asked to use my bathroom; spent another 5 minutes in there; checked the thermometer; offered to change, free of labor charge, the water filter which was due; did it in 1 minute; wrote his bill; charge my credit card and left.
I don’t mind the $69 basic fee; neither the $47.22 for the water filter or the $31.75 for the thermostat (even if after checking I found these items online for 60% that price). But the $114 labor for a job that took less than 12 minutes (including the bathroom stop that I forgot to charge him for) is day light robbery! This corresponds to a labor rate of $600/h. Did I ask for a brain surgeon or a handy man?
Avoid by any mean services from A&E Factory Service. I am also writing this note to Kitchen Aid, and to all other appliance brands that I can think of to help them make the right decision to protect their brand name by cancelling the use of A&E Factory Service.
|
|
|
May 11, 2007
No refund for returned part
A&E came to our home 3/6/07 to give us an estimate on fixing our ice maker. We ordered 2 parts one of which was a new water filter for $118. When we found out we could purchase the same filter at Best Buy for $40. we returned it and were given a receipt that said we would receive a credit on our next credit card bill.
Needless to say we did not get the credit and no one knows anything about it.
I have tried 4 times to speak with a supervisor. Each time I was put on hold for over a half hour and had to listen to the same recording over and over. I finally had to hang up each time.
I am now trying to work something out with my credit card company and if not I will take it to small claims court.
|
|
RECENTLY UPDATED REVIEWS
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
