Would strongly not recommend using A&E factory service. They send out technicians to repair whether or not the technician has ever repaired the item you are needing service on. Additionally, needed the technician to come out mulitple times with no sucess. First time waited 4 hours during my scheduled time and no one showed up. Even when that happens where they miss an appointment, they will only schedule a new appointment in a 4 hour window. They were unable to repair the hot water tank which ended up not needing repair but actually just needed to be turned up do to the very cold weather we are currently experiencing in 'St. Louis. Finally, when we requested a different technician they continued to send out the same worthless technician. Finally went to Bieg Plumbing who were able to come out and resolve the issue in a single visit.

A&E has been to my home 4 times now for the same service request. Everytime I schedule an appointment, I'm given a window of time for the tech to arrive; and each time, the tech has been late beyond the window of time. If you schedule service, prepare to take the entire day off from work. I've had to use 4 days of leave from work. Each time someone come to my home to repair my dryer, they don't know what appliance they are there to repair, and I have to explain the problem again. They keep no record of the previous tech's visit. Every tech that has shown, thinks this is the first time that anyone has come to service the appliance. They stay for 5 min then tell me that they need to reschedule because because of various reasons. I really can't comment on the tech's level of skill, because they haven't done anything. They have been rude, disorganized, and unprepared. They've even tried to redirect blame to me for their inadequacies-- telling me that I shouldn't have purchased the dryer; I'm spending to much money on my home remodel. (How would they know what I'm spending?!) If you have the option to use another appliance repair company, do it.

This complaint could be about lots of companies as it started with a brand new 30 day old refrigerator purchased at Lowes, who washed thier hands of it as soon as we left the building. Less than 1 month later it made a funny noise, they refered us to A&E who is the repair vendor for Samsung under the manufacturers warranty. They came out and took everything apart and said nothing was wrong. That was the day before we left town for Thanksgiving. That morning we woke up and realized the refrigerator WAS indeed broken. In fact it was out and all of our food spoiled. There was nothing we could do for five days. It stayed 54 degrees inside of the unit until we got back. Have you ever seen egg nog at 54 degrees after five days? Gross. We called them back immediately and they had someone come out and WHOOPS they goofed, there was something wrong. The air wasnt cirulating in the unit. They took everything apart and said the parts they needed would be overnighted to our house and we would be put at the top of the repair list as this was deemed an emergency. Mind you our old unit was hauled off when the new one was delivered. By Saturday, the part still hadnt arrived so I called them back. The rep said the repair man should not have told us the parts would be overnighted because they were not in stock and had to be ordered and would arrive the following week. Apparently no one communicates internally or they have bad records. The part arrived the following Monday and has been sitting on my kitchen table ever since. It is now Wednesday. They were scheduled to come out today between 9am-1pm. I was assured that we would be top priority because this is going on week 2. At 10:30am the tech called my husband, who took off work...again for them to tell him he was running late. Fine. By 12:45 my husband called and they informed him there was no longer a tech on this route. WHO ARE THESE PEOPLE??? If we hadnt done the work to track them down, they would have never shown up and we would be out another day!!! Great customer service. So my husband who has been very patient through this demanded to speak to the highest person possible. Do you know what the nerve this individual had to say to my husband, who has now taken off 2 days of work and who has been without a refrigerator for 2 weeks AND lost over $500 in groceries???? He told my husband he would have to call back after lunch because he was about to go into overtime. CAN YOU BELIEVE IT???!!! So we are still without repairs, no re-schedule, no communication and after all this just the promise of a call "sometime after lunch". I am so infuriated that Samsung would allow such a company to provide thier customers with such service. I plan to go to them next. Do you know how hard it is to feed a family without a refrigerator? NOT to mention expensive????? I am just beside myself with anger and frustration because they are speaking out of both sides of the mouth, yet not doing anything. IF THIS IS EMERGENCY SERVICE, I WOULD HATE TO SEE WHAT REGULAR SERVICE IS LIKE!!!

Why is it that people seem to do research on a company after they get screwed. I wish I'd have taken the time to do my homework.

I have a Maytag Microwave that had a broken handle we looked at for two months. It seemed like an easy fix with the right parts and I finally got around to the task. Maytag advised that they don't sell parts and could only refer a contractor for a service trip. The customer service agent (CSA) said that the contractor could sell me the part and that they didn't know what the contractor charged for a service trip. An appoitmment was scheduled and I was told three times that the contractor would contact me before they came to the house to discuss parts and pricing.

The contactor, A&E Factory Servcice, hadn't called or showed up so I went out for the afternoon while my mom stayed with my kids at home. Apparently, a service tech called the house and said they were coming out. The tech came inside and put one screw in the microwave before asking my mom for $140. She didn't know what to do, so she paid with her credit card.

I contacted A&E who stated that Maytag should have told me of the service charge (by contract) when I scheduled the appointment. Of course, they never did. Maytag told me that they aren't aware of what their contractors charge and that it is their policy not to inform the customer, because they have so many contractors with varying rates. They also said that their contract with A&E specifically states that they are to advise the customer of the service fee when they call to tell the customer their on the way and again before they come into the house. This never happened, either.

Why didn't A&E contact me? Why didn't they ever dicuss the service fee? Why is the service fee so outrageous?

I have spent no less that four hours on the phone with CSA'S and Managers with both companies, however, they blame each other and neither party wishes to address the other. They both played, "Who's on first" with me too. I explained to Maytag that A&E is dependent upon service referals given to them and that they have leverage on the company to do the right thing. A manager with Maytag agreed and finally said she would take on the problem and would be contacting A&E to get me a reimbursement.

I definitly don't trust A&E and I'm not holding my breath with Maytag, either. If Maytag doesn't come through on this, I will never buy another GE/Maytag/Whirlpool product again!!!

I have a Maytag Neptune TL washing machine that I have had for 4 years. Just recently it started not draining and wouldn't go to the spin cycle. Called A&E and a tech. came out and looked it over. He didn't know what was wrong with it so he calls his boss and the boss is walking him through all these test. He came to the conclusion that it was the pump that was broke since it wouldn't drain. So they have to order the part that was $77 and would take 3-4 days to arrive. So that part arrives and a different tech. comes out this time. He installs the new pump and starts the washer and again it will not drain and go to spin cycle. So he messes around with for a while and decides that it is the clutch that is bad not the pump. So I have now been without a washer for a little over 2 weeks. I have a wife and 2 children under that age of 3. Laundry is piling up. So tech. tells me the clutch will be about $230. I told him no thanks. He tells me to call A&E to get a refund on the pump as it was not the problem. Now I am very handy and I should have done this in the first place...i started taking the washer apart myself. removed the tub and examined the clutch. The clutch worked fine I just cleaned it and greased it. As I went further I found the problem. The main bearing on the tub had seized up and wasn't allowing the tub to spin...hence wouldn't go into spin cycle. I removed the bearing with a little work and cleaned it, removed any debris, repacked it with grease and it is spinning like brand new. I reassembled the machine and it works. Needless to say the next day we did 6 loads of laundry. Now the next complaint is my refund. It has now been a week and still no response from the billing department and they told me to expect a call by Oct. 11th which is another week. So just a heads up to everyone...If you can't manually spin the tub by hand when the machine is off then its probably the bearing.

JOHN H.