The ice maker on my Maytag side-by-side refrigerator stopped working. I contacted A&E through the Maytag web site and was able to make an appointment for the next day. The repairman arrived timely and replaced the ice maker in the refrigerator - and left within 30 minutes. This seemed to solve the problem. However, I was charged $173 for the ice maker and $174 for labor - for a grand total, including sales tax, of $358!

After he left I checked the model number of the ice maker on Amazon.com and saw it available from a number of suppliers for $50 - less than a third of what they charged me!

In addition, charging me an installation fee of $174 for a 10 minute installation seems outrageous.

I asked if there was a seniors discount or a veterans discount - none available. I called their customer service number and complained about the pricing - but received no satisfaction.

I would recommend looking for a different repair service if you're ever have a problem with an appliance.

These people are morons. I have a home warranty and was given their name for a refrigerator repair. First off when you call it takes 10 minutes of hold before anybody answers. I called Saturday; they said they could not come until the next Friday. On Friday morning they called and said they could not come, but would come the next day by 12. At 12 the next day I called and asked where they were. They said they were late but were still coming. At 3, I called again and they said maybe I should reschedule. I hung up and call the warranty company and got another contractor. A&E called me back about 4:30 and said they "might" be able to come around 7-8pm. I said they "might" eat crap and die. Hopefully this new contractor will be better, but it's hard to imagine they could be worse.

horrible service...the first tech came out on March 27th to check the problem. He ordered parts and said they would come by UPS...finally got the parts and set up a day for him to come back. Then my husband had a medical emergency resulting in two appointments reassigned, finally we had an appointment for 4/10 in the afternoon. FINALLY at 5:30om the tech calls and says if we received the transmission...I said what transmission...there wasn't an order for one. The tech said, he wasn't going to bother coming out because we didn't have all the parts. I promptly told him that it's their fault and they need to do something. I called the 800# to complain but they couldn't help me.
On Monday, my husband, who is home on sick leave, got a call and was told the techs would be there again between 8-12. They came and used the parts that were there and said, they needed to order the transmission. The tech also said they would be back on Thursday (today) or if we prefer Saturday and to just call the 800# We did and found out again we were lied to. We can't get them out until Monday the 19th in the afternoon. My husband is extremely frustrated. If it weren't for the fact that he is on medical sick leave, one of us would be losing wages simply because of the wait time. That's three days of waiting. We have dirty clothes piling up because it will be three weeks since the initial call. We attempted to contact Sears home office but couldn't. OH and that reminds me...the first call to the original 800# on my contract which is in TEXAS, the guy scheduled me for whatever time it was and then when I called back because the number of the repair service didn't sit right with me, , , , I found out that the guy didn't listen to the address I gave him and thought I was someone in Texas. THAT WAS THE FIRST MISTAKE YOUR CALL CENTER MADE.
We have all the parts and now JUST SIT AND WAIT!
We figured it would have been easier to buy a new washer and have it delivered and installed rather then to deal with your repair service.

Who has this much time to wait...???? Because of the first tech not ordering all the parts, we wait.

I have also had horrible expierences with A&E Factory Service. I have a home warranty and they are the service company who they send out to make the repairs on my appliances. So far they have "fixed" my fridge a number of time as well as my dryer. On the first occasion that my fridge broke I wasn't unhappy with my expierence but as the problem seemed to happen again every few months it started to get old and my level of service got worse. Everytime I call to make an appointment, they give you a 4 hour window. They offer to call before they head to your location so you can tryo to salvage some of those 4 hours shoud you have to leave your house or maybe go to work. Each time, they call right before the end of that 4 hours window and claim that the technician is running late and would it be ok for them to come in another hour or 2. So now have they not only wasted 4 hours of your day waiting on them, they are going to add another 2 hours to that tikme plus the time they are there to repair the item. This last incident with my fridge, they technician came out, when he finally got around to it, and worked on my fridge. Told the person at my house they they were don'e for now, after being there 3 hours, and would have to order parts to finish it later. WHAT?! What did he do for 3 hours before he decided he couldn't fix it? So he ordered the parts to be shipped to my house. I got a call 2 days before my next appointment to see if they parts had arrived yet. No parts. The lady on the phone said theose parts were on back order with to expected arrival date. Super. I am already upset. I come home from work the next day to the parts sitting on my door. Wow, this company knows whats going on. So they call me to confirm this and schedule an appointment for me today between 10-2. So at 1:45 I get a call from them. Su[prise! Your technician is going to be late, can you wait another 2 hours? Well considering I have a household to feed a working fridge is kind of important, so yes I could like to get it fixed considering its been broke for a week now. This is just 1 instance of their horrible service. I have many more expierences that turned out the same wauy that I will not rant about on here. My advice to you, if you have an option to deal with another company, do it. If you are going to buy appliances and they are going to be the company servicing them, I would consider another brand. This company is a joke!

The full story is below, but to sum it up please save yourself the time and find another service provider before you find yourself in a similar situation.

I was very dissatisfied with A&E. Our Fisher & Paykel dryer broke and we called Lowe's because we purchased an extended protection plan - they use A&E as a service contractor. We waited for a heating kit on a Fisher & Paykel electric dryer for over a month. Initially they ordered a part kit with an obsolete serial number - leading to major delays and complications.

When I finally uncovered this issue after investigating with the manufacturer, I gave A&E the correct serial numbers for the parts and they were ordered. Again I was informed that these parts were also on "back order" through their vendor with no estimated date of delivery. This is the complete opposite of what Fisher & Paykel told me just a day prior: the part was in-stock and would arrive with-in three days.

Upon further investigation, A&E could not order directly from the manufacturer because they claimed their vendor contract would not allow it. All I could do was wait longer with a broken dryer.

That was the major problem, but there were several issues with communication during the whole ordeal. Unreturned phone calls, a no-show for a service appointment without a phone call informing me that they weren't coming, and an impression of terrible inter-company communication - I would call for a status update on the part order and would be told "oh yeah, it is on it's way now, it should be there in a day or two." One hour later I received a call with an A&E representative informing me that the same part was still on back order. When I questioned the situation I was transferred around, put on hold, and finally told "No it's on back-order. This is all a big mix-up here." Who would have thought?

To summarize, I felt that my call was not important to them and that if they shuffled me among departments long enough I would give up and leave them alone.

It gets to one month after my first call to them reporting the issue and I still did not have the parts - still due to back order. The situation was finally resolved when I called Fisher & Paykel and asked for a different service provider. They gave me several options of certified companies. I lodged a formal complaint against A&E, and they graciously extended my factory warranty for another year due to this month-long ordeal. I found another service provider, set up an appointment for the following day to finally get the dryer fixed, and called A&E to cancel the order, putting this all to rest.

I post this comment to hopefully save another soul from lost time and frustration from having to work with this ineffective, inefficient, and unprofessional company. Thank you for your time.