Stay away - They are absolutely terrible.

The newly renovated home I purchased in September, 2009 came equipped with a brand-new Maytag side-by-side stainless steel refrigerator with water & ice dispenser. Several weeks ago, I contacted Maytag to report that the water line to the ice maker was leaking, spreading ice throughout my freezer. Even with the leak, however, the icemaker was working well, producing and dispensing a great deal of ice. The polite customer service rep scheduled me for an appointment with A&E factory service, with an 8-hour service window on a weekday.

I agreed to the appointment and took time off to meet the technician on the date of the appointment.
• The technician performed the repair and explained that the icemaker was out of alignment, causing the leak. By the next morning, no ice had been made, nor has there for almost three weeks.

Since then,
• I attempted to call the technician back on the cell phone numerous times and he has not called me back.
• I spoke daily with A&E customer service to have the technician call me and fix the icemaker.
• I booked another appointment with the technician agreed to come by my home to check on the problem at my home at 5PM. At 3:53 PM, the technician called me to tell me he was “done” for the day. I told him that I as in my office and that we had agreed, that day, to meet merely one hour from then. He said “well, I’m done so I’ll just order another icemaker and bring it over next Saturday” (a week and a half following that date).
• I called Christina at A&E escalations and complained about the unprofessional nature of the technician, and said that the icemaker had been working before the initial service appointment.
• A week and a half later, after daily calls with A&E customer service and taking yet another ½ day from work, the original technician (against my request) was sent to my home and changed out the icemaker…which has still not produced any ice.

They then called to say I was scheduled between 8 and 5 (9 HOURS!!!) the next day for service and despite my numerous requests to respect my busy work schedule (how else does one afford to buy new appliances?), a technician who DID NOT SPEAK ENGLISH called me at 10 AM on a Wednesday to tell me he would be at my home in a few minutes. I was in a meeting and could not run home to accomodate this man, so I had to call back the escalations department in Texas to reschedule for Friday. At the time of my writing this, this simple repair has still not been fixed.

I cannot begin encompass my displeasure with A&E factory service, who took a relatively routine repair and caused a complete malfunction of an almost brand-new icemaker. Furthermore, I am extremely disappointed with the professionalism and lack of communication displayed by the local unit here in the Philadelphia area in showing less resect then the cable company in scheduling appointments.

I suggest everyone refuse to be serviced by A&E when calling Maytag/Whirlpool, so that maybe they can stop contracting with these total wastes of space.

I had a leaking Whirpool dishwasher, took it apart myself and saw it was a seal/gasket on the bottom. I couldn't get to it myself so I called Whirlpool and they scheduled A&E to come out. I must say the technician was very polite, and told me right away that the gasket I spoke of was the problem. The thing was, they replace the whole motor and casing unit entirely. He said it was cheaper to replace everything than the labor cost to get to the gasket. Thing is, the motor was perfectly fine (which is the most expensive part) and it only take four screws to take off (which I did earlier). Making a customer pay for unnecessary parts is price gouging. The parts cost $211.00 plus the $129 for coming out and doing nothing. Basically, they had me in a corner, so I went ahead with the replacement. Make sure your aware what really needs replacing.

the level of service and skills of the people who work for this company is so amazingly poor it is staggering! i am in this field of work, and know quite a bit about a&e service.They are sears. Sears created another name to run service where it may be a conflict to see a sears truck . the techs are poorly trained and the management there are so completely out of synch with the rest of the industry it seems impossible they are still in existence.the only company that offers a 90 day warranty on repairs, which they try to leverage you to purchase an extended warranty.the tech managers do not care if the tech is skilled or has the tools and knowledge to repair appliances, as long as they can sell you a warranty.Do not use this company! do not buy extended warranty from sears! they are available thru a variety of vendors, search online for a reputable LOCAL service.

This is a warning to all consumers out there regarding A&E factory service. A&E is one of the least professional companies I have ever had the displeasure of working with. They are a large national company that has no idea what is going on from one call center to the other. They lied to me on multiple occassions about service appointments. They canceled appointments on me at 3 pm after I took work off for the day. There excuse on two seperate occasions was having employees sick and could not make it to the apointments. When asked why they waited until three to let me know this they simply told me that they were too busy to call sooner. If you call in to complain it does no good. No written record of your complaints will exist by the time you call the next day. if you want an earlier apointment they will lye and tell you that they sdechuled one for you then when they fail to show they will simply tell oyu that you never called and made an apointment and they have no record of it. They will not let you talk to anyone locally about problem, they will not compensate for lost wages, and they will not give written appologies. In short, please avoid this company at all costs.

Ben Leahy
Valparaiso, IN