Our new refridgerator stopped going into the defrost mode. Like others, we had to wait for the part. Finally the tech arrived to install the part. A few days later we noticed things weren't keeping cold in the fridge, the freezer was working fine. Today when I poured a glass of sour milk I decided to take a look myself. I know how to use a nutdriver ;^) I took off the cover in the back of the freezer and just as I suspected, the vent tube that lets cold air to the lower part of the fridge was blocked. The tech replaced the foam insert incorrectly and it blocked the flow. Now if that's their way of getting another service call charge from Whirlpool or just plain inexperienced stupidity, I don't know for sure. A&E owes me for a gallon of milk. And they can also pay ME for the service call.

I wish I have read all these complaints before I made appointment with this worst company in the applicance repair industry. I just wonder why Whirpool still use them. They are really terrible. In this economy, the bad ones should be the first to be eliminated!!!

My mircowave made exceptional loud noise so I scheduled an appointment with A&E. The only reason I choose them at the beginning was I can make appointment on whirpool web site and many of the time slots available is from A&E.

It has been over a month and the A&E technician came 3 times and still nothing is done!! They keep making up different excuse every time they come to avoid doing the job. I am sure they got money from Whirpool by doing nothing. Isnt it a real strategy to keep customers pending and keep making request with them so they can get more money??!!! Terrible!!!

The Technician called Ian. The first time he came, he said that the transformer has to be changed and he did not have the part. I have to order it. So I waited 2 weeks for the transformer to arrive and then made the 2nd appointment with Ian.

The 2nd time he came, he said that he has problem taking the microwave/oven combo out. He said they are supposed to be just slide out itself after unscrew them. But that my appliances were "stucked " into my cabinet cannot take out. So he said I have to call my builder (I have a new house and all the appliances are only 2 months old) to take it out. I called my builder site manager in front of him. The builder was shocked about what he heard and he said that he has been in the construction industry over 20 years and never heard about what described above. So I passed the phone to Ian to talk to the builder direct. What I heard was Ian kept yelling at the builder and asked the builder not to teach him how to take out the combo, he claimed he knows how to do it. He insisted that the builder has to come take it out for him. Ian said that he has to go and cannot wait for the builder to come. I insisted he leave a name card for me so I can contact him when the builder come. He gave me the name card and asked me to call him after the builder take the combo out.

The builder and their electrician came and easily took the combo out without any issue. So, I immedaitely called Ian on his cell phone, but he never pick up the phone call. I left messages but he never call back. So, I eventually asked the on-site manager of the builder to put the combo back so that I can use it before I can make the appointment with A&E on-line again. I cannot leave it out and not using them forever to wait for them. I did not know when they can come and Ian never called back after 2 days. When the builder put the combo back, he tried one more time to take them out again to see whether it is smooth. Again, no problem, very easy to them. They just asked me to ask Ian to lift it up a bit and push it out.

I made the appointment on-line again for the 3rd time. Ian came again this morning. He was angry to see the combo wasnt "out" waiting for him. he just unscrew the appliances, touch the oven door and then said "No". I cant take it out!!! I said "What?? You did not even try" He just put his hand on the oven door and did not even do anything to try take the applances out. I told him to lift it up and push it like the builder told me. They did that with no problem. Ian said "No". I am not going to do it. You should ask them to take it out for me!!! I have never seen such a non-sense "technician". He is worst than anyone I have ever seen. No rsponsibility. Full of bull sheet and avoid doing the job. At the end, he just left without even putting the screws back into the applicances. He claimed that he has other job to do. They have productivity report about how much time he spent on every home.

I was speechless!! I was so mad about what I experienced!! Totally waste of time and just crazy!!! These people just cheat money and time from other people. All these rubbish should be fired immediately and the company should closed if they are out there to cheat people!!!

btw, I called a&e customer service to complain. The customer service woman on the phone was rude. She kept me on hold for a long time and then said she talked to the technician. She said the technician is right by not taking the appliances out to prevent breaking my cabinet. Great, she is the judge?? Everything they are right? I insist talking to the manager, she said she cannot transfer the line to the manager, but will ask the manager to call me back. Of course, never call back!!! When I asked the CS woman more questions on the phone about how they deal with complain, she cut my line!!! I can believe that this company has a company culture that all the people works there has the same attitude - Rude and non-sense!!!

I called Whirpool customer service, they filed the complaint but the girl said that even she is not sure how whirpool is going to deal with complaint. Based on a&e's practices and all these complaint I have read about them, Whirpool should have received a lot of complaint about them. I am still wondering why Whirpool still using this company. This is bad for customers!!

March 12 - approx 10:00am
A tech came to my office to run a diagnostic on a refrigerator that wasn't cooling enough. We had to pay $75 with a credit card on the spot for him to tell us that we needed to replace a few parts because of a surge and the total repair would cost nearly $500. I don't have the authority to confirm such repair so I told him I would have to get back to him to confirm the order. He circled the parts that were needed on the back of a receipt. I spoke to my manager and he confirmed that it was ok to order the parts to repair the fridge.

March 12 - approx 2:00pm
I called A&E to order the parts, I spoke to someone that said it was no problem and we could order the parts right away.

March 16 - approx 12:00pm
I called A&E to schedule a repair time for after the parts arrived. I spoke to someone that said that the parts weren't ordered on Thursday like I originally thought. She said because of this we could do an "Emergency Order" for those parts and schedule a tentative repair date on March 20th in the morning (assuming the parts arrived on time).

March 19 - early morning
I received a "robot" voice mail saying that my service would have to be rescheduled. I called up the 800 number and asked them about rescheduling. They said that the parts were STILL NOT ORDERED and that they can't take orders over the phone since we don't have an account. The person I spoke to kept saying that I "Declined service on 3/12 and that's why your parts weren't ordered." I mentioned that I didn't DECLINE but needed to POSTPONE our acceptance because I couldn't accept a $500 repair without approval. After sounding like a broken record (mentioning over and over that I declined service, thus blaming me for not getting parts ordered) they would only be able to order the parts AFTER a technician came to the office to physically scan a credit card. I asked why they couldn't take my credit card over the phone, they said they don't have that equipment. I asked when a technician could arrive, they said not til the next day... She apologized over and over and asked if I would like to file a complaint. I said that I would really appreciate being able to file that complaint. She said that I should expect a call 24-48 hours later to tell customer service what happened.

I spoke to my manager of the office and said that he thought the person I spoke to didn't know what she was talking about and to try back and see if I spoke to someone else if I could get someone that could order the parts. I called back and spoke to a man who directed me to Sears who were able to take my order and a credit card over the phone.

March 24 - 10:30am
I called Sears to confirm the arrival of the parts (scheduled to come today) and then A&E to schedule the repair. A&E accused me of saying that I canceled their service and said I was going to a competitor. They also mentioned that I had "Declined service" at the time of the diagnostic, at which point I took a breath and in my calmest voice said that I had received extremely terrible service with A&E and that I wasn't happy that I kept getting this "declined service" thrown in my face as an excuse for why I didn't get the parts through them.

I'm basically at wits end and mentioned how on Thursday I was supposed to receive a call from their service group regarding a complaint I wanted to file. The woman I spoke to said she'd resubmit the information and I would hear from their customer service.

March 24 - 11:00am
I just got off the phone with A&E customer service. The woman I spoke to once again accused me of "declining service" to which I replied that I hadn't declined service, but couldn't accept it yet. She said the repairman couldn't leave without closing the ticket (using inside jargon I couldn't understand). She mentioned several times that I declined service and that when I called to order parts on 3/12 and again on 3/16 that the language they used with me (emergency etc) indicated that an order wasn't placed as I was on a "collect call" (later she explained that this meant we don't have an account). Instead of making me feel better about the whole experience, she made me more flustered than ever.

A&E is a joke as a repair service. in our area they only have one service time available 8AM to 5PM. so i have to take a day off from work to be available the whole day. our washer moves around like crazy and will not complete a spin cycle without us holding it down. all he did was level the front legs. then he watched the washer go through a spin cycle and complete it with no clothes in it, still moving around like crazy. and commented, "wow that sure is moving around a lot, i haven't really seen a shake that much before." then he lied about it on the receipt and said that the service was offered (leveling legs) and the customer DECLINED it. i didn't read it til after he left.

our washer still would not complete a spin cycle if we put any clothes in it. then when i called to complain about it and set up another appointment because our washer still did not complete a spin cycle, there was no response from the person. they just wanted to know if i would like to go ahead and set up my appointment. i said no because i was angry and the lack of understanding and called back to talk to another representative. she told me their service was under warranty for 90 days and i would not have to pay another $65 house fee.

so i called back when i could take another day off from work to have it serviced after we tried a few things to fix it ourselves. and I was told that because no service had been provided (according to the LIE on the receipt that i had DECLINED serivice), it was only a 30 day warranty and i would have to pay the $65 house fee again. i try to explain to this representative that the technician lied on the receipt and NO service was actually offered, again no response they just want to know if i'd like to go ahead and set up the appointment. i tell her no because they did service it, the receipt is wrong and the warranty should be good for 90 days i'm not going to pay another $65 house fee. i don't want an incompetent technician to come out and pretend to fix things for $65.

i talked to a friend who has rented property for a long time and used frontloaders like ours. it described the problem. she says oh i used to have that problem a lot with mine. it's a strut in the machine that needs to be replaced. it's not that the machine isn't level or the fact that it's on a 2nd floor. it shouldn't move around like that, and the technician should have know that was the issue.

ridiculous. i'm filing a formal complaint with A&E Factory Services and will probably report them to the Better Business Bureau for incompetent service.

A&E Factory Service is the the worst I have dealt with. Didn't fix my dryer right the first time, plus they were late. Didn't show up to second appointment at all. When I called they said they were really busy and had me down for a different day. I can't get into how horrible they are or my head will explode. Just save yourself a hassle and don't use them. Please I beg you for your sanity just don't even make an attempt with this company, they will screw you and not even care. Just look at the other complaints on here, way to many for this company to be any good. HORRIBLE