A&E Factory Service has the most horrible reputation for customer service and they deserve this reputation!!

I scheduled an appointment for 01/08/08 at between 8am-12pm for them to come out and look at a faulty Whirlpool Dishwasher (Thats only 14 months old)

on the afternoon before they were supposed to come out, they called and said they need to reschedule for between 1pm and 5pm because the technician wont make the original time. We some reluctantly moved some of our own appointments out to accommodate A&E Factory service's request.

5PM came and gone - they were a NO SHOW for the already rescheduled appointment - they wasted 10 hours of my time!

I called them at 5:20PM and asked why are they not here, the person said that the technician is running late and will only be there in maybe an hours time.. I could not wait around any longer as I was now also late for an already rescheduled apointment of my own (whch i had to move because they could not honor the first appointment they had)

They never called to inform us they are running late for the rescheduled service time, they just never show up - They also were not willing to reschedule for the next day - They said they will call me back the next day and try to come out on monday.

monday came and monday went - I called them again on Monday afternoon at 4PM - and asked no one called my back?? They refused to come out any earlier and we now have to wait for 7 days past the original appointment until they have a regular schedule opening.

I filed a Better Business Bereau complaing - but looks like they already have a number of outstanding complaints that they never respond on..

When my microwave quit heating, I called Whirlpool and was referred by them to their authorized service repair company, A&E. The tech came out and diagnosed the problem and said he'd have to replace 2 sub switches. He did not have them with him. (Despite this being a relatively common problem that could and should have been easily diagnosed over the phone.) He gave me an estimate of $38.26 for parts and $145.52 for labor. I paid him $65. for the service call and told him to hit the road. I then went online and ordered the parts myself and downloaded the necessary repair instructions from the Whirlpool sight. The parts cost less than $15, including tax and shipping charge. It took me ten minutes to change the switches (and I am by no means mechanically inclined!). Gee, a 150% mark up on parts and $300 an hour for labor. I don't think so.

We scheduled service on our Maytag appliance. They (A&E Factory Service) refused to come out for nearly two weeks until our service contract would be expired. Our side-by-side refrigerator has major issues - same and worse than a year ago. A year ago the tech said we'd have them again and we'd better buy a contract so we did. This year the problems are worse and we thought we were lucky that they happened while we had coverage. We're retired and can't afford to pay for what we already paid for that is still valid coverage. Pray your appliance is not serviced by this fraudulent company. As a result we will now never buy another Maytag product of any kind.

On June 12, 2008 I called HSA my home warranty to put in a claim for my "extra large whirlpool front loader" the machine was giving me a code for the pump not draining. They gave me A&E's phone number to come out and fix it. Of course they don't have anything open for a week so I am schedule for June 19th between 1 -5 pm. They tell me someone will call the night before to confirm the appointment; of course I did not receive the call. Thursday June 19, 2008 I get a call at 4:53pm from the service technician saying he has one stop to make then he will be out. At 5:35pm he shows up and replaces the pump and starts the washer, it adds water and the drum is turning good news "not". After he put everything in his little hand dandy computer and I pay him my deductible. He leaves and I start gathering laundry thinking I was finally getting to do it. Well I was upstairs and hear this beeping noise I did not want to hear. It is the machine giving me the same problem and code. I immediately call the guy on his cell phone "thanks to caller ID" and let him know it did it again (I caught him before he hit the highway to go home). He comes back a few minutes later and says well the only part it might (key word MIGHT) be is the switch so he replaces it and leaves, tells me to call him and let him know if it worked or not. Well I sort laundry and put Spray-N-Wash on what need it, low and behold it started beeping again!! I call him and he tells me there is only one other part it can be but will have to order it. He says he will call me tomorrow and let me. Friday comes around and no call. Monday June 23, I called A&E to find out what is going on, well the technician did not put in the order or that he came back and replaced the switch in his computer or that it needed another part. So I called HSA and talked to Kim, told her the story and why I was on the phone she is typing away at an email to the higher ups. Her boss then contacts A&E, well come the 25th comes around and a technician shows up to look at my stove (I had put in a complaint about it) when he was done with that I asked about my washer. I told him the story; he says that there are no notes that the guy replaced the switch or ordered any parts. So he takes a look at it, he says it is the computer program component. He said he would put in a order for it and left. (he is new to A&E but has worked at Sears) He came back out on the 26th shows up at my house with no notice! Say the service order only said that the machine was not working. So, why he is here I call Kim at HSA and talk with her, I tell her they can order the part but it will take 10days to get here. She couldn't believe that there is No communication between dispatchers and technicians. She in turns sends EVERYONE possible and email and puts in there for some to call me with the possible of doing a cash out. 30 mins later I get a call, this lady tells me that they can either order the part or give me 312.00 as a cash out. I was shocked, I told her that the machine costs over a 1000.00. She said we can only give you what the part would cost us because we can order it. I said fine order the part, I ask her can she request the part be expressed shipped up here, she said I will put it in the email to A&E. I asked her to tell them to call me when they ordered the part. Also asked about a loaner and being reimbursed for having to go to the laundry mat to wash my clothes of course the answer was no. I have a household of 5 - 3 teenagers. I didn't receive a call, so on Monday today June 30th, I called A&E to find out the status, he tells me it was ordered on Friday the 27th, but not express because it was not an emergency item. Go figure. I called and left a message for Kim to call me. My husband this last weekend looked up the part we needed and also called Sears and they have 2 in stock for 218.00.

I will try and post an update when the part comes in or I should say if it does.
From Eagle River Alaska.

On May 7, 2008, I called for my Priority One Service on my Neptune (Maytag)washer and unfortunately was connected with A&E Factory Service. This was the beginning of a long and frustrating experience. The service "technician" (and I use this term loosely) arrived late costing me a full days work, was rude beyond belief, spent half his time in my bathroom, and then told me the control board needed to be replaced but that he would have to order the part and it would take 10 days to arrive. When it arrived I was to call for an appointment to put it in. I was charged for a service call, labor, AND the part. After he left I thought it was ridiculous that the part should take so long to come so I went online and found a company that had the part in stock at a much cheaper price than I was being charged. I ordered it and it arrived the NEXT day. I installed the part myself in 10 minutes and threw in a load of laundry only to find out that the washer still didn't work. I then called a LOCAL repair service and talked to a real technician who diagnosed the problem over the phone, asked for the serial number of the washer, ordered the part under warranty and 3 days later at a third of the price of A&E, the washer was fixed and running like new. I returned the unneeded part and refused delivery of the part A&E ordered. I'm still fighting them to get my money returned to my credit card. A&E states they don't receive documentation I mail them, they gave me a bogus name and address for the CEO of the company, and stated on a conference call with my credit card company that I did not pay with a credit card. If you need appliance repair - GO LOCAL! This company is headquarter in Texas and Illinois. They only have 5 people staffing the customer service department and all they care about is getting your money.