A & E (affiliated with Sears) is the worst company I have ever dealt with. My TV broke and I called my warranty company, who then put me in touch with A & E. I had to wait a week for my first appointment because they "only come to my area once a week" and they only "schedule between 8-5pm". I waited all day and at 4:30pm, I call to find out where the tech is. He is at an appt. and has two more before me. I was asked if he could come late and I agreed. At 9pm, I got a call saying he was not coming (duh, I figured that out by this time) and I would need to be rescheduled. A&E told me they could have someone else come out the next day, so I agreed. Well, the next day, I was told that I would have to wait until another appt. day (another week away). Frustrated, I agreed. The tech. came out at 4:30pm and left around 6pm. He also ordered 2 parts and said he would be back the next week to fix our TV. Well, one part came to my house three days later. The other part came six days later. I called to let them know that I had both parts and I was put back on the schedule. I was dropped from the schedule and put on for the next week. It has been a week since then, and I am still waiting for someone to come and fix my TV.

The company tells you they understand and are sorry for the inconvenience, but they offer nothing to help you. I was told that they would send me a Sears gift card for $50 for my trouble and inconvenience. That was almost a month ago and I still have not received anything. Although, they told me it was processed and I should have it "any day now". I doubt I will ever see it. You are completely at their mercy and the some of the reps. are nice and others completely rude. It is like talking to a brick wall and you can never get to a supervisor without having someone call you back within 24-48 hours. What a joke! Needless to say, I have filed a complaint with my warranty company, who is trying to set me up with a different service provider, spoke my piece here, and will follow-up with a complaint to my state attorney general for poor business practices.