Update on 11/20/09
The emergency part is also wrong. NOBODY contacted me after I raised the complaint to A&E Factory and Whirlpool.

Original complaint on 11/18/09
This is a compliant from an angry customer about your parts ordering system. Please take it seriously and give me a reply immediately. Otherwise, I won't purchase and will never recommend my company or my friends to purchase one more gas range from Whirlpool again.
The story started on July 11, 2009 when all the buttons on the control panel of my gas range "Whirlpool Gold" did not respond. After called in your company, I learned that it was out of warranty, and I had to call service company to have it fixed. Actually, my gas range was come with house that I bought two and half years ago. I don't expect the gas range to be out of order in such a short period of time. Then, I called A&E factory and scheduled a technician to come. The technician came and call the office to order the required parts but no one answered. Then, he asked me to direct order the parts from Sears PartsDirect. I placed the order # W992403 for the part # 9756506WH. I was told that it was in backorder. After 1 month, I called in and checked but it was still in back order. I called on 9/30/09 and made a complaint. Then, your factory committed to send the part on 10/25/09. When I logged in Sears Website to check the status, I was surprised to find that the order was canceled on 10/21/09, without a good reason.
I was frustrated and called A&E factory again. The technician came in and ordered the part for me. The first delivery was a wrong part with panel at left side while mine is at right side. Then, he ordered again, The second time, the part delivered is also wrong with wrong shape in the panel opening. The technician could not fit the part to my range. Finally, A&E factory placed an emergency order to your factory today for the part # 9756506WH.

My wife is mad at me about my poor follow up and too weak to raise complaints to Whirlpool. I am not supposed to complain to your company since I do not directly deal with your company. However, I think I have to voice out or my part will be at back order again. Every time, our friends come to my house for party but only to find my gas range is not working. I am really annoyed and my marriage on the edge to break. My wife complains me all the time that Thanksgiving is coming and we are going to have no gas range to cook turkeys .

Please check the ordering status of my part #9756506WH ordered from A&E Factory today 11/18/09. I deserve a response today. Otherwise, I will raise the issue to your TOP Management, even to your CEO and share the whole story about your service and quality with all of my friends in facebook, youtube, twitter, blog...