I received my furniture curbside deliver, no other option available. The pallet was stacked approximately 7' high & was full. Even the delivery driver remarked on the packing b/c he had a difficult time getting it out of the truck. I sent an email to A & Y just after the delivey b/c the delivery guy noticed the box that held my posts to my bed were severely scarred; he said it had obviously been dragged. I requested www.AandYFurniture.com A & Y furniture send new finials that top the bed posts. They reponded according:

There isn't any notations on the delivery receipt regarding any type of damage. In fact, you've signed that it was received in good order. YRC will not accept a claim of damage with no damage noted on the delivery

receipt. Because this bed is imported, we do not have parts of the bed, to replace the finials. The bed can only be ordered in its entirety. An entire new bed would have to be ordered.

My response:

It's not a big enough deal to order a new bed. I just wanted new finials. I think it's horrible customer service to expect anyone to hold up a delivery driver and try to inspect a pallet that is approximately 7 feet high (even the delivery guy had trouble getting it out of his truck & complained it was stacked too high) when it's CURBSIDE delivery where all they are required to do is drop it within a few feet from the tailgate. I buy from ebay all the time and I believe in feedback, so I will post this

information on the internet for all to see. I think people should know that even if they spend over $1200 they get this type of customer service. This is both shocking and deplorable.

I hope this helps someone thinking about ordering from them.