Aaron Rents, Inc.

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Category: Services

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United States

aaronrents.com

Aaron Rents, Inc. Reviews

GleK87 August 26, 2009

Bad products and service

Not only are we having an extreme problem with Aaron Rents RCA 52" televisions it is occurring in our neighboring states as well. We have been excellent customers, and we are treated like we are garbage. This is not the first time I have leased an item from Aarons, but it will be the last. The tv I purchased was still in the box completely sealed when I picked it out. It was delivered to my house in the same sealed box. We waited 7 months for them to return our tv from the repair of the tv turning off and not coming on by itself. When they finally returned the tv the same problem started again within 2 hours of its delivery! We have been leasing this tv for over a year now, and have only had it in our possession for about 2 months due to the time it takes aarons to repair and return it to us. In the meantime we have had a RCA loaner television and have not had one moments trouble from it. For the outrageous price I agreed to pay I expect top notch customer service. The manager has went as far as blaming the repairman, saying the model is no longer carried by Aarons (I now know why), and telling me (even though it is stated completely different in my contract) that we have a 2 year extended warranty that aarons purchases on all their products. All of these excuses I have been given are lies. I just happen to know someone that works at that store. I have a witness that has told me that on both occasions when they pick up my tv and keep it for months it just sets in the back of the store until they are tired of hearing me ask when it will be returned to me. I want something done or we will be on our way to court. We work hard for every dime we make, and we do not intend to just give it to aarons because they sell faulty products! What they do not realize is that we have enough proof do go to court and get back every dime. I am so frustrated with them at this point I will spend more to go to court then it is worth just to prove my point and get some long awaited justice! I am going back to Rent A Center where they know how to treat their customers!

July 15, 2008

They’re refusing to fix a computer still under their lease

I rented a dell computer from Aarons in Oct 2007. I reported to them over and over their firewall and virus protection was outdated. I was not about to pay out of my pocket for software for a computer I did not own.

Two days ago my computer crashed. I called the store, they told me to call Dell. I said it is your responsibility to fix it not mine. I found the restore function and restored it and this temporarily fixed it. Then I could not get into my email. I went back to restore and the screen for restore was blank. I managed to get into email but could not send emails. Also the search, when you are looking for specific programs or software is not functioning.

I called them again, and this time they told me it was my internet provider problem. I told them no, the computer box, for the provider has all green lights with no red. This signifies all systems are working 100 percent.

I then swore at the guy, I am sixty four. LOL and hung up on him. I told him I was filing a complaint with consumer protection and his corporate office, which I have done.

This is not right. Now I have a defective computer which I do not own and I am not going to pay rental payments on a broken computer. If they take me to court, I will explain this to the judge and show him the contract.

The regional manager is supposed to call me with in 24 hours to try to resolve the issue. Has anyone else had a problem with them refusing to make a repair when a lease was still in force? This is a warranty violation under consumer protection here in Jersey.