Aaron Rents
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Category: Automotive
Contact Information
United States
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Aaron Rents Reviews
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Meehowski
May 3, 2011
Harassing Phone Calls
Aaron's Rental manager keeps calling me.
My wife passed away last week! I was appalled by a recent encounter with one of Aaron's manager- When you hear what transpired, I am sure you will agree.
When I was called ... My intent was to return his, in accordance with the store's policy.
When the manager returned my call, at least five minutes later, he asked if he could help me. I reminded him that my wife had passed away. Imagine my shock when he not only insisted I pay, he loudly accused me of trying to "rip off" the store.
I was mortified. I called my attorney.I find it hard to believe that an Aaron's would knowingly employ such an abrasive, and unprofessional employee.
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July
April 20, 2010
Poor service and rude employees
I have been trying for 3 weeks to get a light bulb for my big screen tv. I have been told that it is ordered and was due in last week. The guy would never call me back. My account manager is very rude. When I called my account was only a day late and she said that it had to be current before they could service. well I have paid my account and still no return call and I am not without a tv. I would never recommend this company to anyone. If I do rent to own i will do it through rent a center. Never had a problem with them. My account is 2 payments from being paid off. But I am not going to pay it off until I get the light bulb replaced in my tv. Very poor customer service in the entire store.
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Sponge
December 15, 2009
Got no idea how to treat their customers
Not only are we having an extreme problem with Aaron Rents RCA 52" televisions it is occurring in our neighboring states as well. We have been excellent customers, and we are treated like we are garbage. This is not the first time I have leased an item from Aarons, but it will be the last. The tv I purchased was still in the box completely sealed when I picked it out. It was delivered to my house in the same sealed box. We waited 7 months for them to return our tv from the repair of the tv turning off and not coming on by itself. When they finally returned the tv the same problem started again within 2 hours of its delivery! We have been leasing this tv for over a year now, and have only had it in our possession for about 2 months due to the time it takes aarons to repair and return it to us. In the meantime we have had a RCA loaner television and have not had one moments trouble from it. For the outrageous price I agreed to pay I expect top notch customer service. The manager has went as far as blaming the repairman, saying the model is no longer carried by Aarons (I now know why), and telling me (even though it is stated completely different in my contract) that we have a 2 year extended warranty that aarons purchases on all their products. All of these excuses I have been given are lies. I just happen to know someone that works at that store. I have a witness that has told me that on both occasions when they pick up my tv and keep it for months it just sets in the back of the store until they are tired of hearing me ask when it will be returned to me. I want something done or we will be on our way to court. We work hard for every dime we make, and we do not intend to just give it to aarons because they sell faulty products! What they do not realize is that we have enough proof do go to court and get back every dime. I am so frustrated with them at this point I will spend more to go to court then it is worth just to prove my point and get some long awaited justice! I am going back to Rent A Center where they know how to treat their customers!
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September 30, 2008
Cheat and steal
Aarons should have signs on their buildings saying Aarons cheat and steal. Not Aarons sales and lease ownership. The general managers are only concerned with their bonus not the customer. After being a long time customer of Aarons with several paid out contracts I had a heart attack and open heart surgery.
THIS PUT ME OUT OF WORK FOR A PERIOD OF SEVERAL MONTHS.
I have a car loan with one of the major banks so my credit was not bad Aarons was quick and easy so I would deal with them.
After being released from the hospital the Bank with a car loan of over $20000. Gave me a 120 day extension to get well enough to work then resume payments. Aarons refused and took me to court to recover the furniture. Three of the contracts with them had only 5 payments to go for ownership. They say lifetime renewal. Bull They refused and want the furniture. It’s must be some there wants my furniture so they want it back WITH ONLY 5 PAYMENTS TO GO.
Aarons is composed of thieves’ not real people. They have no feelings for people the United States Senate and house have bill that have been stalled by the rent to own industry to prevent the change of laws to protect the consumer. Everyone who reads this should write there senators and representatives and push them to think of the people they represent and get the legislation passed that was proposed to change the way rent to own companies do business.
Aarons charges you for a service plan and charges tax on this you do not pay taxes on service. This is put on all contracts without a option to refuse this. This is a form of interest they charge and cover this up as a service agreement the consumer has no rights when you do business with Aarons. I did business with the Snellville Location in Georgia. GOING TO COURT IN Georgia is a waste as the courts are there to protect Georgia companies not the citizens of the state. If there is an attorney with Balls out there look at these violations of title 15 and state USURY LAWS FOR THESE TYPES OF COMPANIES. Several states have found these contracts are sales contracts the Courts in Georgia refuse to look at the decisions of other states As Aarons is a Georgia company therefore protected. The Governors consumers’ protection group with the state attorney general will do nothing as this is again a Ga. Company therefore protected under the good o boy plan. I contacted several civil contract attorneys who declined to represent me as they did not want to ruffle the feathers of this company who did so much for the people of Ga. Well I am one of the people of Georgia. What about Me.
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August 29, 2008
Don't use
We purchased a living room suit and flat screen TV from Aarons. The delivered the first set (not in the time window promised) and a huge cut was across the back of the sofa. We pointed out to store. Another set was sent to us, five sets later all having the same problem we asked to go to another set. We also asked that they credit us what we had paid toward a new set. They refused to give us the full amount we had paid and said they would knock $300 off the new set. We later went back and ordered a bedroom suit, and washer and dryer. When they took the dresser out of the package the corner was crushed. They said they would order us a new one, every month when the payment was made and never a new one was ordered. The dryer ran so hot that I burned my hand. Come to find out they didn't put the proper vent to ensure the dryer would not over heat. We finally decided to just have them pick up all the items we had and just start over. I have to say when they come to pick it up I noticed the papers the guy had and at the top it stated how we always complained every month (that was because every month when we went to pay we asked if the replacement items were in and as always heard "they have been ordered") The manager using bad language at us telling us we caused him trouble. Do not use Aarrons sales and lease.
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July 23, 2008
Beware
Ceregy has put information on our credit history that is not true. they said that we have a bounced check with Aaron’s rental, we are still paying Aarons rental for our computer, we never paid with a check who are these people, I will not stop I will call them day and night I am writing my congressman or woman I am writing every body I am tired of people like them missing up my credit report. I will contact a lawyer on this because I know I am not the only one. Enough is enough they messed with the wrong woman.
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July 23, 2008
Caused my account to be overdrawn
Aarons took my payment out of our banking account 2 times in one month... caused our account to be overdrawn. Didn't find out until out bank statement came out. They didn't bother to tell us how it happened. They offered to put the money back but they couldn't do anything about the extra money the bank charges for the overdrawn amount. On our bank statement both payments were paid for on the same day. We called them on it after we received our bank statement on july 21 2008. We still have to pay the overdraft fee plus on top of everything else we were broke until the 3rd of august. They suggested that we could apply the money to next month’s bill. They said they couldn’t refund us the money they had to put it back on the card.
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May 19, 2008
No more
Lets see we have bought several things from Aarons’ when we lived in N.C. we moved to Oklahoma we find an Aarons. we rent a side by side frig... 2 months before paid off the ice machine does not work, they bring me a loaner, that ones' ice machine does not work.. Then we are renting a really nice, expensive washer and dryer. we have had them for less then a year, lets see going on 3 times to fix the washer, 2 times for the dryer, they bring me a loaner washer, this one leaks really bad.. So tomorrow morning, something I should have done a few months ago is calling them and tell them to pick up the w and d... No more Aarons.
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