i have bought a computer years ago and paid it off in full. years went by and i decided to buy more stuff. the day i walked in i was disrespected, i ignored it and i was polite the entire time. i picked out a floor model.(couch/loveseat) the employee typed up a contract for it w/out my knowledge for a brand new model. i said no i want the floor model. she said ok. so i walked around checking out other stuff and about 15 minutes later she called me up to the counter and told me the model had been sold. there was no red tag on it saying sold nor did she said anything in the beginning about it being sold. remind you my son was leasing out a 73"flat screen tv. they tried to sell him a used model for the price of a new 1. which is what he wanted (new model) we took care of that.(HOW NICE OF THEM) so i declined for a new model(love seat and couch) then about 10 minutes later the employee came up to me and told me we have another model in the back room, i checked it out and said ok i'll take it.in the mean time this employee was cussing and calling my husband names under her breath. i could hear her but didnt want to make a scene. the merchandice was delievered (LOVE SEAT, COUCH<and 73"T.V.) acouple of months went by and my ole man was cleaning the cusions cuz the employee said that she was going to change the cusions cuz 1 had a cigarette burn it in and he found a skeltal mouse in it. (GROSS!!!) plus we we're watching a movie and my son got up off the love seat to get a drink and the board in the middle of the love seat broke. i told the manager about it and they sent out a repair person around the time i had a doctors appointment. he left his number to rescedule.i was in the hospital and no one was here or could stay here to fix it. remind you i had told a few friends about renting and leasing the merchandice on how easy it was w/out a credit check and things. im only a month late but due to the inconveince i deserve it. another thing i had called coporate to tell them about my situation and other illegal things going on. i have seen with my own eyes with the employees trading merchandise for drugs almost every week for awhile befor i decided to move out of the neighborhood. i'll never tell my friends or others to rent or lease from aaron's again. what i dont understand is when you want to complain about the employees and the crap they say or do they have the regional manager call. there are 80 stores alone in ohio, how in the hell is the regional manager going to take care of the customers about there problems especially when it comes to their employees trading mechandise for drugs! its a joke. i wonder what the owner would think of if he knew what was going on in his stores!!!

What do you think of a company who calls your place of business and if you are unavailable to answer they leave a message and then go through to the receptionist and tells the woman covering the firm that they are coming down here. Now No. 1 this is my place of employment and my personal business is not available and open for discussion with the receptionist and in no way should they feel threatened of anyone barging in here especially by a debt collector. In a previous request I have asked them to remove my work number from their list because I could lose my job. The fact that I am writing this because the call just came in and upsetting the receptionist is taking me away from doing my job. This is unacceptable behavior from any business and I will seek all necessary remedies including filing a complaint with the BBB.

I am NOT a client of Aaron's and never intend to be, especially now. After recently purchasing a home I am continually receiving collections notices for someone else's account. Most likely a previous tenant. Notices from people who are comming to my door looking to reposes furniture or something and "discuss your account." I have informed the company of the discrepency but to no avail, I am being harassed by collections in error. I suppose if it continues I may have reason to file an offical complaint. However, in the mean time i will post this here with all of the other numerous complaints about this Complany and the way they are conducting business. I am not out for blood, I'm merely wanting the story to be told so that others may weigh the situation and make their own decisions.

I do not have any problem with my local Aaron's Store, they are very helpful...I have emailed Aaron"s two (2) times asking for information so I can setup an online account to pay my bill online. My problem is with cooperate folks... To date, I have NOT received a bill, invoice or any thing to assist me in setting up an online account...That's no good...
Nobody has even answered my last email request...I did receive an automated response on my first request, and that's all I have heard from you. If I DO NOT HEAR FROM ANYONE BY TOMMORROW, THEY CAN PICK THIS STUFF UP!!! Unhappy patron...Bobby Shultz [email protected]

My son decided he wanted to purchase a laptop computer in December of 2007. Being an 18 year old he was impatient and would not wait until he had the money saved up, so I took him to Aaron's. I had purchased a computer from them previously and even with a few glitches I felt it would be OK.

My son picked a Compaq computer and I signed the agreement. Even though it was in my name he made the payments. He never, not once, missed a payment nor was he ever late. The computer paid off on December 1, 2008. He was excited.

Well, the computer went out one week later on December 7. I phoned the store and spoke with Brittany Powell, sales manager. She said the computer had an extra 60 day warranty by Aaron's. I took the computer in on December 8.

On December 15 I received a call by Lacy stating that the computer was back. My husband went to the store and picked it up. He inquired of Brittany what the problem was and she made the comment that for some reason the work invoice was not with the computer and that seemed strange to her. Again, my son was excited to have his computer back. False warning. It still was not working. It was doing the exact same thing. I called Brittany back and she said to bring it back in. My husband took the computer right back to the store.

I had to call the store several times a week to find out what was going on with the computer, each time I spoke with Brittany and she assured me that Mr. Porter of Porter's Computer repair was working on the problem. She stated that the mother board had went out and he had to order another one.

Well, this went on for 3 additional weeks and on January 8th I picked the computer up for the second time. This time there was an invoice(real or not I have no idea)with the computer. It stated that a new motherboard had been installed in the computer.

Ha ha. The computer did the same exact thing. I called the store back and took it back to them on January 9th. At this point I began dealing with, who I assume is the manager, Shannon. He assured me he would take care of it and have my son's computer repaired. I told him at this point I was getting fed up, and that not a single payment had been missed nor late and as a good customer I expected some action. His response to me was 'what do you want to do hit me' I told him no I just wanted a computer that worked. He again assured me he would take care of it.

I waited almost a week and called back. Shannon said that Mr. Porter still had the computer. I told him it was time for something to be done. All the promises/lies had gotten old. I told him if they were not going to do anything to just let me know so I could stop making false promises to my son. He got really upset at this point and told me I should calm down. I could not even get a word in edgewise. I told him all I wanted was a computer that worked. That maybe he should cut his loses with Mr. Porter and just replace the computer. He laughed at me and said 'That isn't happening' The phone call ended with again another promise/lie of my repaired computer.

Well, low and behold, I called back the next day and poof my computer was there and 'repaired'. I came straight home and my son hooked the computer up and within 10 minutes the exact same thing happened. I called the store back. Took the computer back in.

I guess you can see the theme. Lie say the computer is repaired. Let her come get it, let her bring it back, lie say it is repaired, let her come get it, let her bring it back in, lie say it is repaired, let her come get it etc etc etc. I have taken the computer in 4 times and it is still doing the exact same thing it was doing the first time I took it in. If you were to believe Brittany and Shannon the computer would be completely rebuilt. They say Mr. Porter put in a new motherboard, new hard drive, new fans.

I picked the computer up for the 4th time last Friday evening, right before closing. Shannon stated ' if it isn't working this time I am going to drive my car through his house'. Saturday morning I called and told Brittany it STILL isn't working. Nothing yet on the news of a man driving his car through a computer repair shop. She spoke with Shannon and she called me back and said they were going to try and locate another computer, just like the one my son has, and replace it.

No call Saturday evening. I called them back on Monday, January 19th, no luck. I called back Tuesday, Brittany said they had found one in the store in Pascagoula, MS. and she said she would call me as soon as it came in. Well, I called them today Friday January 23 rd and according to Brittany 'the guy who usually goes over to Pascagoula for them was out today'. Then why promise me on Tuesday? I could have walked to Pascagoula and back TWICE since Tuesday. I told Brittany we were going to be out running errands tomorrow, Saturday, January 24th, and that we could just go by the Pascagoula store and pick it up. Brittany said she needed to talk to Shannon and she would call be back. That was at 2pm, it is now 11:44pm and my phone has remained silent.

I have a living room suite from Aaron's that pays off on March 1st and I will NEVER walk through the doors of that place again. If they can live with themselves by lying and making false promises to loyal customers, then they really don't need my business. They are the ones who have to look in the faces of their children and try and teach morals when they have none.

I just ordered a new bedroom suited from J.C. Penney because of the way Aaron's employees lie. They will continue to get the phone calls from me about this computer until they finally tell the truth and say they have no intentions of making good on anything Aaron's promises. My son worked very hard for the money he paid for that computer and he has nothing to show for it but a contract that says paid, and a very valuable lesson about places like Aaron's and morals.