Let me tell you about Aaron's I have purchased a bedroom set, bunk beds, big screen TV, washer & dryer, 2 other TV’s, 2 computers and a wii. I currently owe them on a one TV only.
I have been late on merchandise twice with them. The one time I was late I received 100's of phone calls and knocks on my door. Then the manager of the store (Lance) comes in his own personal vehicle and knocks on my door. He proceeds to tell me I need to make a payment. I give him a check that he can cash by Friday and he agrees that this will take care of the problem. He proceeds to tell me what am I going to do about the next payment and he insists that I give him a postdated check for the next payment. I tell him I am not comfortable with this because of the current issues I am having. He informs me if they can not cash the check just to call them and he won't. So, guess what I had issues. I call the store and tell them not to put through the check. Well you can all guess the outcome. The check was put through and did not clear. I was pissed. Not only did it not clear now they are trying to charge me for the return check.
During this time I informed Lance via mail that I would be paying all products off the first of Jan which was 3 weeks away. He proceeded to tell me this was not an option and that he was coming to pick up the merchandise. Well this was crap. I had purchased numerous things from this company and never had too many problems, but boy you become a little late and the customer service just sucks. They become rude, sarcastic, and just unprofessional.
I call the general manager and he did something because I can tell you I got no more calls and no more knocks until I went in to pay off merchandise, but here comes the next situation.
I go in to pay off the merchandise that I owed on: a TV, dryer, wii, & computer. I was told my pay off was $1, 235 to pay it all off. I go to make the payment & the gentleman wants to charge me $500 more than what I was told. This was pure crap. Furthermore the TV account was closed and that either I will need to hang around the store for an hour until the account is reopened or I will need to come back to pay off the TV on Monday. I proceed to pay off everything else, but the TV. During this time I tell the manager he needs to get with his GM and figure out what the hell is going on because I was quoted $1235 to pay off everything. He said he would and would let me know.
5 days later I call the store and try to figure out what was going on and I am told they are working on it and getting back to me. 2 days later I am called and told I misunderstood the quote and I need to pay the difference, but they have lowered it to $350. I tell them to give me a couple weeks and I will pay the balance off.
We can all guess what happens next. They start calling me for payment 5 times a day on my house phone and 5 times a day on my cell. Then 2 days later I start getting knocks on my door over a TV. I call them again tell them again the discussion and they play dumb. This is unbelievable. Well they can keep knocking I will be at there store to pay them off in 2 more weeks, but my fear is now they are leaving these stupid little notes on my door saying a 10 charge each time they come out. They are trying to rip me off.
Now today they not only knocking at my door for 20 minutes, but they wiggled my door knob to see if it was unlocked and they also were peeking in my windows. Isn’t that an invasion of my privacy and illegal? Does anyone know?