I have been dealing with Aaron's in Conway South Carolina for over 7 months. I have been a model customer. I have paid my payments 15 days early every month! The furniture that I got from them was a sectional sofa and a recliner. While I love the recliner and I have had no problems with it, the Sectional is a piece of junk! The seats are ALREADY caving in where we don't even sit! There are wires sticking out of the sides of the cushions in the seats and they poke you in the leg when you sit down. Because of this and the fact that I am pregnant and I wanted something a little more durable and stain resistant, I went in to my local Aaron's and placed an order for a leather couch and love seat. I wanted to turn in the sectional and replace it with the new furniture. Well, I was told when they put in my order that there were 10 available so it would probably be coming in on that Friday's shipment. Well, it never did. I called them and they said that when they placed the order on that Thursday, it said that there were no longer any available. That was fine. I am pretty patient where that was concerned. Also, since my sectional was so messed up, the GM of the store agreed to waive my payment until my new furniture came in. I started receiving calls saying that my account was past due. It was NEVER past due. So I called the store and wanted to see what that was all about. I wasn't really mad at that point but I wanted to make sure everything was taken care of. The GM got on the phone with me and started FUSSING at me! Yelling and threatening me. I told him that I am a good customer and I shouldn't have to put up with this kind of treatment, well, I guess he took that personally and he just kept on yelling at me and yelling at me saying that I wasn't giving him a chance to talk. NOT TRUE! I had to sit there quietly just to keep myself from blowing up. He was trying to tell me that I was a liar so I just hung up on him. Later, when my husband came home, we went up there to find out what his problem was and why he felt that he could treat a customer the way he was treating me. Of course me acted the same way, he wouldn't let me talk and he told me that the customer is NOT always right and HE doesn't have to deal with me! He said that he was going to send his guys that night to pick up the furniture because he didn't want a customer like me!! By the way, due to my contract that would be against the law!! Not to mention the emotional stress that this whole situation had put me through. Finally, I just started crying, being pregnant and feeling helpless to an adult bully like himself, what else was I supposed to do? So finally some customers walked in and saw me crying so he asked us to come into the office. I had another employee there that had just started working at that store who I knew from the Aaron's where I had originally purchased the furniture. She could not believe the way that I was being treated. She tried everything that she could to comfort me. She felt bad about the whole situation because she was the one who originally sold me the furniture at the Myrtle Beach, SC Aaron's. But finally we went back into the office and he finally had a lightbulb moment I guess and calmed down. Told us that it doesn't have to be this way and that he will take care of everything. He said that I wouldn't have to make another payment on the sectional until I received my new furniture. He told me that he had looked in the computer and it said that they had 650 pieces of the furniture that I had ordered and that it would arrive on that Friday on the truck and they would deliver it and pick up the sectional. Again, NOTHING! I called them on Friday at around 5 p.m. to see about when they would be there to deliver my furniture, again, no furniture!! I received ANOTHER call today saying that my payment was past do and we had to resolve it. Well, the GM got on the phone and said that I needed to come in and cancel the order all together and apply the payment that I had made on the new furniture, to the sectional that is falling apart!! I just can't believe this!!! I am TIRED of dealing with this company!!! They are dishonest thieves!!!! All they want is your money!! They don't care about having you as a respected customer!! When they trap you in with the contract, they don't CARE about you anymore!! They already have you committed and that is all that matters to them!! It is totally ridiculous!!! I want something resolved IMMEDIATELY!!! I have tried and tried to call the franchise regional manager Lester Lesley and he has not returned my phone calls OR answered his phone!!! I am outraged!!! They HAVE to be going against their franchise agreement policies!! I want my account transfered back to the Myrtle Beach location or I am going to take my business (and my money) elsewhere!!! I am really tempted to just go to one of those large furniture chains and putting the furniture on my credit. I was trying to just avoid putting anything on my credit but it looks like I might not have any other choice if I want to be treated fairly!!!