I leased a new tv from Aarons and was told that should it ever need repair that a loaner tv of the same quality would be delivered in it's place until the leased tv was repaired. Their warranty extends for sixty days after the final payment so I was told this loaner agreement also extended for that sixty days. My tv needed repair twenty days after I made the final payment and was picked up and delivered to their service center but a loaner tv was never brought out. I was told by the manager that this loaner agreement did not come into effect since the tv was paid for!Not only did they lie about the loaner but they have said that my expensive Sony tv was not repairable and they would replace it with an LG brand. Not acceptable in my opinion. I have been lied to about what they will do concerning warranty and I won't do business with them again.

Aaron's rent to own. This company has repeatedly supplied me with substandard products or defective items. Which brakes down to purchased 60 inch flat screen tv had to replace it (4) times in four months never was able to get one working properly. There excuse was my cable network was not compatible, never heard of something like that. They would not replace again so made them take back and reimburse cost of tv. Did get 60 inch from Wal mart works great.

Purchased King size Pillow Top Bed and Bedroom set mattress top started to come apart after one month had them replace two months latter mattress started to sag in middle and on right side of bed(my side of bed) I am six foot six inches tall and weight 236 pounds. They stated I am to large for a ever day mattress to buy heavy duty mattress from them for seven hundred dollars more they did not fill they were at fault. They refused to replace bed so made them take not only bed and bedroom set back but also living-room set and two computer's. Will not purchase anything from them again and if asked will recommends no one else does either.

I have rented several items from arrons in edison and actually gave them business. But lately they have new emloyees and managers and are straight up just bully. I will admit with the economy as it is i do make some late payments but i pay usually bi-weekly. I had one of the employees tell me he was going to come to my job i dont know who they thought who they were talking to but i know my rights and that was illegal for them to do. Then i made a payment on line which i was very specitical of doing this because i was recently a victim of someone stealing my check card information and putting in about $1500 in the negative of my account. So i told the rep when i spoke to him the situation and this was a one time payment and they were not to use my account again they did not have permission to charge it again. The following month they decided to charge my account again with out my permission and but my account in the negative again when i called the manager he admitted a mistake was taken and he refund my money but he talked to me with attitude and i tried to explain that this was not acceptable and that mistake made my account to go into negative he continued to raise his voice at me and to tell me to make sure i make my payments on time. i did not appreciate being yelled at all i am adult and there was no need for it. So the manager told me he refund me the 25 fee that i was charged for the ISF charge to my account the difference for the payment cause they also over charged me. i waited the 48hrs and recieved nothing from them when i called again he told me credited my account that was not the aggrement he was suppose to refund my checking account. I tried to ask why it wasnt done and he continued to get nasty and told me "i just didnt do it" and that he would do it today and call me back with an authorization and again i get no call back. i called today and was told he was in meeting but that the rep knew what i was calling for and the refund was issued to my card yesterday so i asked for the authorization for the refund and the rep told i had to call back and speak to him because he was the one handeling my account so i asked him dont you have a record of the authorization and he told me "if i had i would give to you" all nasty. I work in collections and i have never spoke to my customers that way at all.

I went to Aarons to buy a NEW computer and one that has windows 7, Called install programs the computer had been preowned, called said they would order a brand new one, in 2 months the power plug went bad, They let me use another one till mine was fixed, my coputer should take more then 3 day 2 weeks, called and was told computer was being fixed 2 weeks later I was lucky they let me use one while mine was being fixed, Old manger told me they would match anyone so I got 4 price a said i would pay what dell charged for a dell 15R was 648.00 well computer is still broke I lost 3 people who books i did, was told my problem Turn off used computer till I paid them . When I lost my income because they Lied all my book was on the broke computer Was told how was that their problem. I dealing with cancer and Lupus now i have to be talked down to as being robbed PLEASE STAY AWAY FROM THEM THEY ARE ALL ABOUT THE MONEY AND NOT THE CUSTMER

I have dealt with arrons for about five years and never had a problem until now I got behind and they were either tring to knock my door down or calling me all times of day. I explain I would bring the payment in on the 21 and they told me to send the stuff back until that time and they would bring it back. Then they asked for a posted dated check and told me they would submitted it that day the next day I recieved papers to go to court. This morning they called again. I never realize they would act this way.