I have been dealing with Aarons since they took over the Kelly Rentals Company back in February 2009. For the past 3 weeks when I have called in my payment for my account I am asked by different Associates if I am paying on my Son's Account, My son does not even live in North Carolina, he lives in Upstate New York, and there is no reason i should be asked to pay on his account even if he did have an account which he does not have one, Then I also get asked if I am paying on Josha's account I don't know who Josha is but once again I am not responsible for anyone's account but my own.Then I get asked if I am paying on my Husband's account in which my Husband Joseph has paid out his account and wants nothing more to do with Aaron's store at all. You really need to get compenent help in your Lumberton, NC store. If this continues, I will cease all dealings with your Lumberton Store and you can come and pick up the Merchandise. Thank you for your timely attention in this matter. Rose

I ask the store in Parma on Snow Rd to pick up the appliance after waiting for 1 month to get the shelves for the fridge and and the the appliance were very dirty. I still don' t have the drip pans for the stove. The dyson they didn't bring the attachments, finally after 1 month Aaron shows up to ask about my daughters account without bringing me anything for which I had been paying for. I got fed up and call them last wednesday to pick up the appliance and didn't get a call back to find out when hey were going to come get the stuff. My husband call the store and spoke to the store manager Tony and he told us that he wouldn't pick up the appliance until he talk to our daughter, (NO WE DID NOT CO SIGN FOR THEM) HE TOLD US THAT BECAUSE WE WERE REFERENCES HE WASN'T PICKING OUR STUFF UP AND HE WAS NOT GIVING US THE REFUND THAT THEY OWE US. DO NOT DO BUSINESS WITH THE AARONS IN PARMA OHIO THEY REALLY HAVE HORRIBLE CUSTOMER SERVICE AND WE ARE WRITING THE BBB TO FILE A COMPLAINT.

I just got off the phone with a customer rep name Desmond at the Plainfield, New Jersey Branch, very rude & unprofessional, using slangs like "LET ME BRAKE IT DOWN FOR YOU SO IT WON'T BE BROKEN AGAIN." For a minute i thought i was at "RENTER CENTER" same practice different name, DID ANYBODY SAY CLASS ACTION. so to all consumers in the Plainfield, New Jersey area BUYER/ RENTER BEWARE!

I have rented 2 big screen tv's, a recliner, deep frezzer, 2 refrigerators, washer dryer, and a laptop, over the past years, i am a long term customer. I recently leased a used laptop, which wasnt in very good condition to begin with, but i took it anyway knowing that Aarons was a reputable company, and if something happened to it they would help. The hinge on the laptop broke, and they will not waranty it, and expect me to pay to have it fixed.The store manager said it had obviously been dropped, but i have several character witnesses atesting to how good care I take of my belongings, two of which were there when the laptop broke.

Ok I wont go into a long dragged out story here's the gist..we needed a laptop so we stopped at Aarons just outside of Apopka..I had done business with them in the past and was until that day a preferred customer (they would actually call ME and ask me to rent to own from them..offering me deals if I would come in and talk with them) well, I moved and was in need of a few things, but 1st we wanted to see what kind of deal we would get on a laptop...it was never gonna happen it seems from the start, the employees acted as if they didn't want us in the store...the girl behind the counter was rude and could not answer even the easiest questions..luckily I know about Aarons policies and computers..so we chose one and I asked about a printer (I should have known better) once again we were met with "I have no idea" (insert big eyed I'm stupid stare here) then she disappears into the backroom to ask the manager for the answer..a few seconds later she informs us if we want a printer we would need to go online and order one from the website..they had about 7 printers in the store..I pointed this out to her and once again I was met with that big eyed I'm a dunce stare. A few seconds later here comes the manager he pretends to fiddle with a register and some receipts then not so casually looks over at my paperwork (which the dull eyed girl has me fill out again even though I'm in the system. I even told her about the past phone calls) he then informs me we have to go to the Apopka store "they" don't deliver in our area...I then informed him "doi we're getting a laptop (to her credit she even told him that)we are taking it with us so we wont need it delivered..his answer we don't deliver to Apopka you'll have to go to our Apopka store..my Wife grabbed the paperwork snapped "fuck them we'll go to RAC" then we left furious..Aarons lost alot of business with us..we are looking in the future to rent to own a washer, dryer, stove and fridge..and maybe a desktop..btw we got our laptop at Circuit City (for a little over $500) (along with our internet another $50) and have not had any problems yet..(knock on wood) matter of fact I'm using it now! Aarons can kiss my money and my rosey red *ss goodbye!