Aarons rent a center

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Category: Home & Garden

Contact Information
westerm avenue, Chillicothe, Ohio, United States

Aarons rent a center Reviews

Ms hurst November 24, 2010

Harrassment

I have been an excellent paying customer and my payments were always due on a Saturday. No Problem. Out of the blue my payments became due on a Tuesday. I still paid as a good customer would do. I was late only once and ever since, I have been getting phone calls from this store. Once I called in my late payment, I spoke w/ a Maurice, who advised me the payment will be due the following Saturday 27th then he called my phone back and left a message the payment will be due the 30th {which I kept the recording}. On Tuesday, I get a phone call I spoke to an associate at the Moultrie store and he was saying that he see my payments where due on Saturday and he did not understand, to call and speak w/ management at another store, whic I have no issues w/ this other store. I did speak w/ management and he did assist me and moved my payments back to Saturdays. Well, today is Wednesday and now I am receiving phone calls from Maurice, telling me it's the holidays and they are trying to get there payments in. I do not wish to be bothered when my payment is not due yet. I have never received courtesy calls from this store until this 1 late payment and I wish they will stop.

huntforsatisfactionguarenteed July 31, 2010

damaged goods/worse customer service

I had leased to own a love seat and endtables, lamps and coffee table from Aaron's Rent a Center, with the intent to pay it off before 90 days to avoid the finance charges, in 2008. When they delivered my furniture the love seat was damaged in the front on the carved wood inlay and the end tables were all scratched on the surface even though they were suppose to be a "new" purchase also. I talked to the store manager about the damaged love seat and endtables and I was given new endtables, but told that the love seat would have to be repaired, per their contract. After numerous delays and useless excuses in regarding parts availability and 80 days later, I contacted the ohio attorney generals office regarding the matter. A few days later I RECIEVED a call from the store manager, telling me that I could come in and pick out another love seat if, I wished. But, I could not do it that day. I called her two days later about coming in and picking something else out and was told that my part for the couch was in and that SHE preferred that I get it repaired. After being reassured that the repair would be made within the next 2 days, I agreed to allow them to make the repair. I wanted a nice resolution to the problem and to avoid hard feelings. We are now looking at 86 days. The significance of amount of time passing is in the lack of service provided and the 90 day same as cash option possibly expiring. I made it clear to her that I wanted it repaired before the cash option expired, to avoid the finance charges. Well, needless to say 90 days came and went. The repair was made on day 91. Whenever I tried to speak to the manager she was unavilable. When I did get a hold of her on day 93 I was told that my 90 days had expired and she couldn't extend my 90 day same as cash option even though it was was clearly their ineptness and delays that contributed to the expiration of that option. Never again will I rent to own anything from Aarons and if possible from no other establishment ever again. Aaron's is a scam and a sham they shouldn't be allowed to continue to bilk the public out of money the way that they do.