I have been a customer of Aaron's for over a year. Never late on a payment. I rented a front load washer and dryer and the delivery men didn't hook the hose to the washer properly and it begin to leak water (unnoticed) Until the carpet outside the laundry room became soaked with water. My kitchen is directly behind my laundry room and the water seeped through the walls and damaged the cabinets. I reported this to Aaron's and they sent the same guys out to clean up the mess. With a small rug doctor. After a couple of days the carpet began to smell. (like mildew) I called them again and they came by and proceeded to clean it again with the same rug doctor. It didn't work. After subjecting my family to this for over a week they finally sent a manager from the store out of Emporia to take pictures of the damages, she ran out of film and promised to come back the next day, (the next day never got here) so a family friend cleaned it for me and the smell went away. As for the damaged cabinet it remains the same. Now 1/2010 I notified Aaron's that I would be moving out of state and was wondering if I would lose all the monies I invested in the rental property. The manager out of South Hill stated that I used the stuff so I have to return it or pay it out. I can't afford to pay it out so I feel cheated. I asked could they maybe transfer my account to the state I was moving to and let me pick something from that store and add that money I already spent to the new items. She was very rude and told me they couldn't do it because they were a franchise. I told her that her rudeness made me regret ever being a customer she said she couldn't change the way she spoke to satisfy me. I asked her for the number to the owners of the franchise and she said she didn't have a number but she would send them an e-mail and someone should contact me in 48 hrs. I know that most people that rent from these type of businesses have poor credit and this is the bait used. We are paying way too much for things rented anyway. I saw a playstation3 for lease at Aaron's for $39.00+ a month, the total cost would be over $700 ridicules!!! WE SHOULD USE THESE EXPERIENCES WITH COMPANIES LIKE AARONS TO TEACH OUR CHILDREN THE IMPORTANCE OF MAINTAINING GOOD CREDIT. It sickens me when I see Magic Johnson promoting (RAC) stores like Aarons when he knows damn well he doesn't rent a damn thing from RAC. THE RICH KEEP GETTING RICHER BY THE HANDS OF THE POOR!!!
THIS IS CAPITALISM AT ITS BEST ? WORST? AMERICA AMERICA WHEN WILL IT END?

manager was totally rude to my wife then when the regional director (i guess) called me after i explained my complaint she said im sorry and ill have a talkwith him thats not excptable he needs fired and when i tryd talking to him he called me a lier