We rented a washer and dryer set from Aarons in Seneca, SC. After several months, we had to move and called the store to pick up their set. I explained to the employee during the phone call that we would be moving in 4 days and that they needed to come and pick up their washer and dryer. The employee informed me she would send out the delivery drivers after 3:00 p.m. that afternoon. The following morning I had to call again because no one showed up and the time was drawing close for us to leave the property.After making a small complaint that I wasted my time waiting for the no-show driver, I told her I was also going to be busy that afternoon hauling items to the storage unit and asked her to make the pick-up as early as possible. She said, "no problem, I'll have someone out AFTER 3:00 p.m." Seriously??!! I had to told the moron that I had just asked for the pick-up to be early because I will not be home for the remainder of the day. She said she would send someone out before 2:00 p.m. THAT day. Another no-show. The 3rd day I called and she was really rude with me because SHE was (I am assuming) incapable of telling time and just flat out ignorant. I told her yet again that we were moving the following day and if they wanted their set, they need to be there either that day or before 6:00 p.m. the following because 'WE WILL NOT BE LIVING THERE ANY LONGER'. Plain and simple or so I thought. Another broken promise of the items being picked up the same day as that call. Friday morning, (Moving day---out of state---) we receive a call from the driver asking us to leave the units OUTSIDE. I thought, Hell No, Those machines will be snatched by someone in a heartbeat and made the choice to leave them inside. I wasn't going to be held responsible for the set because some dumbass employee driver tells us to leave them outside so they can pick it up "at their convenience." Ha. The geniuses had 4 days to pick up. So, two weeks goes by and my references are getting calls from Aarons asking of our whereabouts. We called them and spoke to the "manager." He was obnoxious from the beginning of the conversation and after I told him that I could provide phone records showing that I made every attempt in the world to get their set returned to them he told me that it was still our OBLIGATION and we are RESPONSIBLE for the merchandise until they have it back in their store. UN_EFFEN_BELIEVABLE. I informed the hero manager that I spoken to ___NAME___ of their girl employee and she was the one who made the LACK of attempts to get this shit picked up and his only response was "Oh, she is no longer with us." Imagine that. I refuse to answer their calls anymore and I am writing a formal complaint to the BBB. Boycott this trash company.