I was renting a laptop and i was a week late on payment.A male by the name of Justin calls me on my cell phone and says he wants payment i said i will be in later i m in a workshop and he starts to comment about my other rental and wants that payment also a week early cause"i don't know how to pay my bills there on time" so i got upset and hung up on him so he calls me back and so i ignore the call and he leaves me a voicemail saying"this is the account manager and when can he pick up the merchandise!" so i called back to speak to the manager and explain i will be in later and i m sorry it was an honest mistake but Justin answer's he says "i m the only one here talk to me i m the account manager the manager is not here when can i pick up the merchandise i want it back you don't know how to pay"..i told him i don't have to give it back i m trying to pay for it and he goes on and on about getting it back i tell him i m not going to listen to you and he says i have to listen to him and give it back..so i tell him i know what u can and cant do and this is my house u don't come here ...he asks me is that a threat? i told him take it anyway you want i know what i can do and starts yelling so i hang up on him he calls back again so i ignore it..so i got my lap top and just took it back i saw the male in the office so i said i m here say those things you said to me over the phone and he just hid in the office til i left i was upset and told the manager what happen and all he said was "ill talk to him" so i said i was going to complain about this he said ok ill call my boss and i have not been back there since i have been a customer there for 6 years and i have bought many things from there and not once have i been treated like this i will never go back there again to be harassed

Left a message with my child that's under 18 that if I don't make a payment they are going to come and take the T.V.I don't mind them saying that to me or on my answering service but you don't tell someone's child that.What if the parent has not shared that information with the child.I think this is extremely unprofessional and there should be some sort of guidelines they have to follow when contacting the customers.(This was a face to face contact)so they knew that he was under 18.

to whom it may concern our son passed away in an accident this past month and several months before his death he got himself a 42 inch tv from aarons he was 22 years of age but he was handicapped and he got a check from ssi, my wife was his payee and had to handle his money, so for him to get the tv they had my wife sign the paperwork for him to get the tv, aarons did not tell her by doing this she was also considerd second on the account being responsible for the bill if he backed out he never missed a payment, after his passing someone went into his camper and robbed it for alot of stuff including the tv, we let management now of the theft that is when we were informed of the second party payee my wife, our son has been in the grave a month now and the manager at aarons is still calling my wife over and over demanding payment is the company so big and powerful that compassion is gone they say that no matter what my wife will pay or return the stolen tv.whatever happened to companys writing tragedies off.