Purchased the Ab Circle Pro and after putting it together noticed that they had included extra knee pads as a sort of "patch" for knees hitting the bolt that connected the attached pad. Using the extra pads caused the user to slip off of the machine causing possible injury.

After using the machine for a few days my wife and I noticed back pain from using the machine. Visited a Chiropractor who suggested that we stop use of the Ab Circle Pro and the back pain is gone.

My advice is DON'T buy it, and if you have one that you can return then do so immediately. I tried to return mine but as I was 2 weeks past the allowed date they would not help me. So I welcome a class action suit against this product and company ASAP.

I purchased this machine August 2009. I used it for about 2 weeks and the rollers started to "melt", leaving shreds of plastic on my floor. I contacted ab circle pro and they sold me a 3 year warranty for $30.00. they also sent me a new machine. They told me the design of the rollers was bad. The warranty is to cover the machine in full for 3 years. I received my new machine in 10 days. The rollers on the new machine have started to melt. I cannot get thru to customer service to get new rollers that are supposed to be covered under the warranty.

Some units of the Ab Circle Pro may experience rollers failing after a short period of use. A new roller upgrade kit is available from the manufacturer at no charge by calling 1-800-983-6905.

I was going to purchase thise equipment to tone up (I was literally getting ready to input my credit card info) but decided to do some research. After checking out the complaints board I went to the Better Business Bureau website (www.BBB.org) and followed up. Their rating is an F!
Not only that, but read the following that I got from the BBB website and BEWARE!!!

This company's product, Ab Circle Pro, is marketed by a locally based fulfillment center. The company actually appears to be located in Austin, TX. The product is advertised with a 30-day trial for a non-refundable $14.95 and $34.50 in shipping and handling fees. Your trial period begins when you place your order and includes processing, shipping, and transit time. If the product is not returned before the end of trial period, the customer agrees to make 5 payments of $39.95. Returns are not accepted without a Return Authorization Number (RMA) and must be postmarked within 7 days of the RMA being issued. Customers should review all cancellation and return policies prior to making a purchase.

By agreeing to the trial offers' terms and conditions, you have also agreed to receive a 60-day supply of nutritional vitamins every two months for $29.95 plus $6.95 shipping and handling per month, billed as Fitness Complete on the account the order is placed with. FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer, as well as cancellation instructions, be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means, NOT disclosed in microscopic print at the bottom of the webpage, but rather, disclosed along with the trial solicitation.

Regardless, many consumers overlook the advisory, and are unaware of the charge until their monthly credit card or bank statement is received. In this company's case, although the website states this shipment can be cancelled at anytime, consumers complain they are unable to cancel the program and they cannot contact the company by phone or email. Emails are not returned or acknowledged, and calls are not returned. Industry guidelines require marketers to provide a fast easy method of canceling, either by mail, phone, or website, Failure to do so may be a violation of consumer protection laws.

Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

I received the ab circle pro in my home about a week ago. The strange thing was that every single part was there except two of the end caps. I immediately got on the phone to customer service and to this day, after a week of calling, no one will answer the phone. It says to call during off peak hours but even during those times you get the recording and they hang up onyou! I have e-mailed customer service twice now because there is no downloadable form to submit with the missing part info. I received an e-mail from customer service to contact customer service! This is the craziest thing that has ever happened to me. I'm too busy trying to get my missing parts to have time to work out on the dumb machine! I cannot get ahold of a real person either way to tell them what has happened and try to get this resolved!