I called to cancel in April and was told that I needed to send in proof that I moved away to avoid cancellation costs and that my change of address form would not suffice. So it took
me a couple months to get my license renewed and I paid for those 4 months even though I don't live close to the club. I sent in proof that I moved in June. I was told that you needed one month notice with the proof, well I gave it to ABC Financial. Turns out I sent it on the 23rd and I had to send it by the 22nd. I already paid for 4 months and the $40 for the yearly fee even though I lived in a completely different state, which is $168. Now they are charging me another $31.91? Cathy at ABC was completely unwilling to work with me and would not give me a managers name. This is an unacceptable business practice and horrible customer service. Do NOT join Edge Fitness or any club that uses ABC Financial! I plan on placing a charge back on the past 4 months, the yearly fee and the charge they will not stop from going through on July 22nd. I am in the process of writing on every consumer board I can find on the internet and making a Better Business Bureau claim. I am not some crazy angry lady. I'm just angry and have been completely screwed over by this company. Just try not to deal with them ever.