I have the exact same complaint as others about canceling my membership. I moved out of the country via job transfer, in 2006 and tried then to get it canceled, as instructed by Courtney" in writing to [email protected] with the proof of my move, new lease, plane ticket and work visa. I tried again in January 2008. I have solid documentation for this date. My membership was for 30 months commencing October 28, 2004. Jan. of 2008 was well past 30 months.

After review of my bank statements, I have discovered that $23.00 a month has been deducted from my BBandT account for 40 months since my last request. At minimum, I expect full reimbursement back to Jan. 2008 or I will be seeing taking this company to court, looking for the back money and interest plus attorney's fees. I hope to hear from them very soon for a resolution.

The message sent to you by Tonya Verite descibes my exact situation that for several years now.
Especially, this portion, "...the customer's ability (more accurately "inability") to cancel membership, the lying salespeople who trick you into joining by saying "you can cancel anytime", and the fraudulent billing practices their billing company (ABC Financial) follows. I joined this gym... years ago and quit... I have written as per the fine line in the contract. I have spoken with people at ABC Financial by phone, I have gone in to the gym personally. It has been a great big circle of playing the blame game. End result is they are still taking money out of my account!"
Posted to the http://www.complaintsboard.com
Company information:
ABC Financial
Massachusetts
United States

My gripe is not with Work Out World gym per se but with deceptive advertisement on the ultimate cost of membership, the customer's ability (more accurately "inability") to cancel membership, the lying salespeople who trick you into joining by saying "you can cancel anytime", and the fraudulent billing practices their billing company (ABC Financial) follows. I joined this gym several years ago and quit after a few months because I just didn't like the atmosphere at all. Well, ABC Financial has been taking out payments regardless that the contract has ended. I have written as per the fine line in the contract. I have spoken with people at ABC Financial by phone, I have gone in to the gym personally. It has been a great big circle of playing the blame game. End result is they are still taking money out of my account! I even received a call from a WOW representative who was trying to get me to extend my membership. I laughed in his face and told him no way. The joke was on me. I've been told the only way to prevent ABC Financial from taking money out is to close or change my account. This company and all the gyms that use them and knowingly take part in the circle of deception need to get hit with a class action suit!


TonyaVerite
Member since Feb 17, 2010
Brockton, Massachusetts
United States

I know you will make this right. Please contact me at 309-229-1732.

Joined a fitness facility for a short term while on vacation. This was for a limited period, with a fixed expiration date, and was paid in full. I then started receiving billings and demands for money from ABC. I contacted the owner of the fitness center twice and he stated he would tell ABC to stop sending this to me. ABC did not stop, and started sending me threatening letters, although they knew no money was owed.
My advice-don't join any facility that uses ABC.

When Golds in south Arlington went out of business ABC did an unauthorized transfer to another fitness center 9.8 miles away. They refuse to credit me for the unauthorized charges. This company SUCKS. Don't EVER sign up for billing with them.

Have certified receipt from ist attempt to cancel now want more info after the charged for the next month.

I tried to cancel my gym membership and was unable to accomplish this as i was passed to department to department. When i stopped payment i was charged collection fees and told that my membership would then be cancelled and i'm still being billed????