I joined Sports and Fitness gym in March 2010 in Charlotte, NC and I had to sign a contract with ABC Financial. Later on in June 2010 I had some personal issues and I was forced to move to Florida. I advised the company of my move and they advised me I would need to send some documentation in and a 30- day cancellation letter. I sent in my new Florida drivers license along with the cancellation letter on June 17th 2010. About three months later I got a call from ABC Financial stating that I owe them money for 3 months of nonpayment. I advised them that I sent in the proper documents to cancel my membership. The customer representative even stated he saw where I called in on June 16th 2010 to get the fax number and to inquire about what documents needed to be sent in, in order for a succesful cancellation of my membership. The representative then stated they never received any documentation from me and they are unable to cancel my membership. The representative advised me that they could not back track the acct and could only move foward in cancelling my membership. Which means I would have to pay the three months and send in new documentation to cancel my membership. They asked for a drivers license no older than 60-days but what I dont understand is if I present to you a license that is no older than 60- days and it is presently October and I have not payed since June that means I recently moved and did not actually move in June. HELLOOO!!! ??? doesnt make since to do that because then I have no proof of where i was at before those 60 days and why I didnt pay the company. And I refuse to go to the DMV and get another license issued because of an inside job mistake. The representative then asked me to find my fax confirmation from back in June and send it to him. I finally found it today after 2 weeks of looking I honestly did not even think I had it. Now its time to call them up fax it to them and see what excuse they have next to not cancel my membership. This company needs to get it together ASAP.!

I can't believe all the complaints about ABC Financial. I thought it was just me. We should all do something about this...not only are they scam artists, but are FRAUDS!!

I had a gym membership cancellation request revoked several times because they claimed to never receive my faxes or mailings. I can't tell you how many phone calls and faxes I've sent over the past couple months. Each time, they claim to never receive anything. See, I moved out of state and per the memebrship clause, I was able to cancel due to relocation. Not a chance!!! They even stopped charging my credit card for one month to make it appear that I successfully cancelled, only to start charging my card again 2 months later. On top of everything else, they sent it to a collection agency.

It's surprising to me that this company is still allowed to do business and that there is no one out there to help the consumer.

Wish me luck everyone. I will continue to attempt to legitimately cancel my membership. Anyone been successful out there??????

Signed,
Still a CT gym member with a 1, 200 mile commute from TN

Sue, the manager told me I was to only pay when I first signed up for the membership and for security card, then I get a call from Abc financial stating I owe money for my membership! i was told only to pay when I went, the employees are aholes and do nothing to help you, take it from me, never, ever, ever join a gym backed by abc financial services, always double check how they can screw you no matter how honest they seem when they lie!

My son joined Gold's Gym here in town. He told them he would be moving to another state to attend college and they assured us the membership was transferable. When he moved to SC he found that it was NOT transferable and he had to join the Gold's there. His contract stated that he could cancel if he moved more than 50 miles away. We submitted the required documentation several times to ABC Financial and each time they tell us there is something wrong with the documentation. I have been paying on a gym membership that nobody is using, they have refused to honor the out-clause in the contract, and they keep telling me that I have to send new documentation. Unbelievable.

Once again we sent verification showing his name on a lease in SC. They told us it was a bank document and not the lease and they wouldn't accept it and are now sending - again - a list of acceptable documentation for use in cancelling membership. I personally belong to another gym in town and have never, never had anything but above-board, honest dealings with them. I've been with them for years. Gold's Gym and their financial company ABC Financial, on the other hand, are non-responsive and continue to give us the run-around.

This company has been an arm wrestler when it comes to resolving billing issues. This company auto debits my monthly gym membership fee. Early this month my debit card was compromised, the bank cancelled it and replaced it. There is no easy way to approach, fix and resolve this issue with this company.<br />
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The auto debit attempt occurred before I had a new debit card. The company also waited 9 days to tell me that their debit was unsuccessful. Upon receiving an automated call from "ABC Financial", I contacted my local gym to ensure this was a legitimate call, being that ABC, Inc sounded like the most generic name and would be perfect for a scam. <br />
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The same day I called ABC to give them the new debit card number. I entered it in the automated billing system, and checked my balance and billing history.<br />
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1. The automated computer system told me I had no billing history<br />
2. The balance due was $20 more than I suspected it should be.<br />
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Having a perfect credit history and with them, I contacted a person who waived the $20 fee (supposedly), confirmed that my billing information was updated, and said the next bill would auto draft the next day.<br />
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The next day I got another day from the automated computers system. It seems that my auto debit didn't happen properly.<br />
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I called the company again, spoke with a person, and was told that I would have to pay a $5 fee to make a payment over the phone. Given that I'd had the fee waived and updated the information, this seemed ridiculous. They told me I could pay the balance online at abcfinancial.com with no fees, so I hung up and proceeded to register at the website.<br />
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The website would not accept the account number that ABC had given me over the phone just moments earlier. So I called back in.<br />
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Upon calling in, I was told that the auto debit was set & ready to go the next day. I still haven't seen an attempt on my card. <br />
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The same day, I received a letter from ABC. essentially reiterating the problem they took 9 days to report to me, and as well, adding some very nasty verbiage at the end referring to the "unpaid debt". Certainly not a customer service friendly company who is appreciative and respectful of customers, by any means. <br />
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Upon calling in again, the amount I owed went from $34.xx to $74.xx. I was told that they were now billing me for two months, though next month's payment isn't due until April 1st. This makes no sense whatsoever.<br />
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I can't believe that debit cards never expire or get compromised and replaced. I can't believe that this is an abnormal occurrence for this company. I can't believe how incompetently their systems have handled trying to update my billing information, have an accurate amount listed as what I owe, and the ability to draft it and correct the issue.<br />
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If they'd stop making phone calls and sending letters for a moment and focus on making their systems work better, they could save a lot of money on the phone calls & letters. The people who answer the phone were ok, but the system is incompetent.